Forrester: Agentic AI poised to revolutionise enterprise operations

Forrester's recent report provides analysis on how agentic AI is influencing change across various enterprise sectors.

The report titled "Agentic AI Is Rising And Will Reforge Businesses That Embrace It" explores how agentic AI is reshaping the business landscape and promoting new efficiencies and innovations. According to the report, organisations that incorporate agentic AI will benefit from substantial growth, operational efficiencies, and novel revenue opportunities.

Agentic AI is distinguished from traditional AI models by its ability to make strategic decisions and execute tasks autonomously, reducing reliance on human intervention. This characteristic is expected to enable businesses to alter their operational strategies and remain competitive. However, the implementation of such systems necessitates detailed planning, comprehensive data frameworks, and adherence to responsible AI governance principles.

The report indicates that while automation technologies have introduced efficiency gains, they remain limited by their dependence on human oversight. On the contrary, agentic AI is capable of integrating decision-making with autonomous actions, which allows enterprises to manage complex workflows and address issues independently.

Early adopters of agentic AI are likely to gain market leverage by enhancing productivity, improving customer interactions, and creating new streams of revenue. In contrast, companies that continue to use inflexible, non-autonomous systems risk losing their competitive edge.

For successful adoption, the report emphasises the importance of collaboration across the entire enterprise. CEOs and business leaders must lead the transition towards what the report terms "autonomous enterprises," while data teams and technology experts should concentrate on maintaining foundational systems and security. Comprehensive integration ensures effective governance and scalability in agentic AI deployment.

Forrester highlights the need to prioritise ethical implementation of agentic AI solutions by adhering to established guidelines and maintaining transparency. Establishing clear accountability frameworks is crucial to ensuring that AI-driven decisions are aligned with organisational ethics and foster public trust.

A continuous learning and adaptive culture is essential for integrating autonomous systems, with an emphasis on equipping teams with the knowledge and tools to keep pace with evolving AI technologies and maintaining an advantage in operational efficacy.

Leslie Joseph, Principal Analyst at Forrester, stated, "Agentic AI isn't just another technological evolution. Instead, it's a paradigm shift in how enterprises scale, compete, and create value. Early adopters won't just gain an edge; they'll redefine their industries, unlocking unprecedented efficiency and innovation. But success demands more than enthusiasm. Organizations must rethink their operating models, invest in resilient AI foundations, and rally teams and workforces around a shared vision. The time to act is now; companies that wait risk obsolescence."