Celonis leads Forrester’s 2025 process intelligence report

Celonis has been named a Leader in The Forrester Wave: Process Intelligence Software, Q3 2025 report.

The Forrester Wave evaluated 15 vendors in the process intelligence software sector, assessing them across 25 different criteria grouped by current offering, strategy, and customer feedback. Celonis secured the highest possible scores in several key areas, including innovation, vision, and roadmap.

Forrester's report stated, "Celonis is best suited to clients looking for a sophisticated platform that supports enterprise-wide process intelligence and control to transform operations." The evaluation also highlighted Celonis for its adoption of graph databases, an additional object-centric view of process performance, and its extended marketplace of partner-built solutions.

The Forrester report recognised the company's position in the market and detailed how it integrates artificial intelligence capabilities throughout its platform. According to the report, generative AI features are incorporated in components such as data annotation tools and a Process Copilot, aiming to enhance the process improvement lifecycle.

Feedback from customers cited the flexibility and sophistication of the Celonis platform. The suite's orchestration features and its use of AI were noted by customers for supporting business process management and optimisation.

"We are honored to be named a Leader in The Forrester Wave: Process Intelligence. This recognition is only possible because of the dedication and commitment of our customers, partners and Celonauts. Enterprise AI is set to reinvent operations. To deliver on its full potential, AI needs to understand how each business runs and how to make it run better. Our Process Intelligence platform uniquely empowers customers to drive continuous operational improvement, implement effective AI solutions, and deliver measurable business outcomes," said Carsten Thoma, President and Board Director, Celonis.

Within the Forrester assessment, Celonis achieved the highest scores possible across 18 criteria, including analytics and digital twins. The report noted the company's ongoing investments in artificial intelligence and automation as factors in its scoring. Forrester also recognised Celonis for maintaining what it described as a "trailblazing role" in the market.

Celonis headquarters are located in Munich and New York City, with more than 20 additional offices worldwide. The company focuses on process mining technology, which is designed to provide a system-agnostic view of business operations, offering organisations a means to analyse and improve their internal processes.

The Celonis Process Intelligence Platform relies on process mining and artificial intelligence to create what the company refers to as a living digital twin of customer operations. According to materials released by Celonis, the platform aims to support ongoing value generation across operational, financial, and sustainability metrics for its customers.

Celonis has continued to invest in expanding its platform's capabilities, supported by an ecosystem that includes a marketplace of partner-developed solutions. The company also adopts an object-centric view of process performance, which Forrester indicated has contributed to how enterprises can manage process intelligence across large-scale operational environments.

Forrester's report identified embedded AI across the Celonis platform, which includes a range of generative AI functionalities designed to automate and enhance process analysis and optimisation. Customers responding to the evaluation referenced the platform's high sophistication and flexibility, along with its orchestration abilities and AI-powered features.