Rhinebeck Bank taps MANTL for digital account opening

MANTL has partnered with Rhinebeck Bank to overhaul its business and retail account-opening process across both branch and digital channels.

Rhinebeck Bank plans to use MANTL's deposit origination platform to change how new and existing customers open accounts. It will begin by improving digital account opening for business and retail customers, allowing them to open deposit accounts online.

The project is part of the bank's broader digital transformation programme, aimed at improving customer access, reducing manual work and supporting long-term growth.

MANTL's system is expected to automate much of the application decision process, including Know Your Customer, Anti-Money Laundering and Bank Secrecy Act checks, as well as product and service ordering, funding and core booking.

Rhinebeck Bank expects the changes to reduce friction in onboarding across channels while keeping account opening available both in branches and online. The bank operates 13 full-service banking offices and two representative offices across Albany, Dutchess, Orange and Ulster counties in New York.

Matthew Smith, President and Chief Executive Officer of Rhinebeck Bank, said the partnership is part of a broader effort to modernise customer service as more banking activity moves online.

"Partnering with MANTL reinforces our commitment to providing exceptional banking experiences across every channel," said Matthew Smith, President and Chief Executive Officer, Rhinebeck Bank. "As customer expectations continue to evolve, this collaboration allows us to offer a faster, smarter, and more convenient digital onboarding process without compromising the personal touch and community focus our customers rely on. MANTL's technology positions Rhinebeck Bank for the future while ensuring we continue to build strong relationships with the people and businesses we serve."

Digital shift

Community and regional banks are under pressure to improve account-opening tools as consumers and businesses expect the same ease of use from smaller institutions that they often get from larger lenders and fintechs. At many banks, opening a new account still involves manual review, document handling and separate checks by compliance and operations teams.

Automating more of those steps can shorten application times and reduce back-office workloads. It can also make it easier to serve customers outside normal branch hours, which is increasingly important for business clients and retail users who want to complete applications remotely.

MANTL focuses on account origination technology for banks and credit unions. It became part of Alkami in 2025, strengthening Alkami's position in account-opening software as financial institutions seek to connect onboarding more closely with digital banking services.

The Rhinebeck Bank agreement adds another community bank customer for MANTL. For onboarding software providers, this has become an important market as smaller banks look for ways to modernise without losing the local service model that sets them apart from larger rivals.

Benjamin Conant, Chief Product Officer of Alkami and Co-Founder of MANTL, said the partnership reflects demand from community banks for updated customer onboarding tools.

"We're excited to partner with Rhinebeck Bank, a financial institution that truly values innovation and customer service," said Benjamin Conant, Chief Product Officer, Alkami and Co-Founder, MANTL. "Our Onboarding & Account Opening Solution is built to help community banks compete and thrive in an increasingly digital marketplace, and we look forward to supporting Rhinebeck Bank as they enhance the customer journey from day one."

Operational focus

For Rhinebeck Bank, the project is not only about customer-facing technology. Automating compliance reviews, funding and account booking could also reshape internal processes by reducing repeated manual tasks and standardising decisions across channels.

That matters for lenders seeking to grow deposits without a matching increase in processing work. It also helps banks deliver a more consistent application experience, whether a customer starts online, in a branch or moves between the two.

Rhinebeck Bancorp, the parent company of Rhinebeck Bank, is listed on Nasdaq under the ticker RBKB. The bank has operated in the Hudson Valley for more than 160 years and positions itself as a community-focused institution serving local businesses and households through its branch network.

The partnership highlights how community banks are updating core processes such as account opening to meet changing customer expectations and tighter efficiency demands, while preserving in-person service for customers who still prefer to use branches.