Thoma Bravo buys Verint for USD $2 billion in major CX platform push
Thoma Bravo has agreed to acquire Verint Systems in an all-cash deal that values the company at USD $2 billion, with plans to combine Verint and Calabrio into a unified customer experience (CX) solution provider.
The transaction is expected to close before the end of Verint's current fiscal year, subject to regulatory approvals and customary closing conditions. When finalised, the combined company will target the global CX automation market, currently estimated to be worth more than USD $50 billion.
Acquisition details
Following completion, Verint will join Calabrio under Thoma Bravo's ownership, aiming to create what the firms describe as a broad CX platform focused on artificial intelligence-driven outcomes. The combined business intends to offer an extensive range of solutions for contact centres of various sizes and levels of complexity.
The enlarged company will build on Calabrio's existing cloud-native suite, Calabrio ONE, which is used for agent performance, operational efficiency, and conversation intelligence. With additional products and capabilities from Verint, the new entity will provide resources for the management of customer interactions, agent development, and automation of contact centre functions.
Industry platform
Dave Rhodes, Calabrio Chief Executive Officer, said:
"Together Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX-platform to customers who are focused on driving strong business outcomes in their operations. As a combined company we are well positioned to lead the industry forward."
Rhodes noted that Calabrio is committed to supporting and investing in its existing products and customer base, ensuring continuity for organisations relying on its workforce and CX automation tools.
Thoma Bravo partner Mike Hoffmann also commented on the agreement:
"We have been active in the CX space for many years and are excited to bring these two companies together to lead more innovation and growth in the category. Calabrio and Verint both have powerful product portfolios and go-to-market strategies that cover the needs of a wide spectrum of the market. Together, the combined company will have the industry's broadest CX platform, enabling brands of all sizes to drive transformative, AI-driven outcomes."
Product integration
According to the companies, the integration of Calabrio and Verint will create an organisation with extensive resources for organisations focused on automating and enhancing customer experience. The expanded portfolio will aim to address customer priorities such as workforce performance, call analytics, and automated interaction workflows.
Contact centres currently use Calabrio's cloud-based systems to improve efficiency through features like automated workforce management and analytics-driven coaching for agents. Verint brings a suite of tools for customer engagement, experience management, and conversation intelligence, designed to complement Calabrio's offering.
Both firms provide open platforms with the stated goal of empowering organisations to tailor solutions to unique requirements. The combined platform is positioned to support digital transformation initiatives within the contact centre sector, embracing trends in AI-powered automation and data analytics.
Market outlook
The acquisition is part of a wider trend in which software-focused investors are consolidating capabilities in the CX automation sector to meet growing demand for integrated and flexible customer interaction solutions. With the rapid adoption of artificial intelligence and cloud technology in the call centre space, vendors are seeking to offer platforms that accommodate evolving organisational needs and regulatory environments.
Thoma Bravo, which reports assets under management of approximately USD $184 billion as of March 2025, has a track record of investing in software and technology companies, leveraging sector knowledge to drive operational improvements in its portfolio businesses.
Verint and Calabrio will continue to serve their established customer bases while pursuing combined growth. The partnership sets out to extend the reach of CX automation, providing enterprise customers and SMEs alike with new options for improving agent productivity and customer satisfaction through connected data and artificial intelligence.
