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Bain & Company stories

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026

Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

Software-as-a-Service

Q4 upgrades IR sites to boost visibility in AI search

Q4 adds AI-focused optimisation to investor relations sites, helping listed firms surface verified disclosures in answer engines like ChatGPT.

By Mark Tarre • 4 min read • Wed, 4th Mar 2026

Digital Transformation

Data centre growth in Australia faces power & utility delays

Australia's data centre boom faces delays as power and utility access bottlenecks slow construction amid rising AI-driven demand.

By Sean Mitchell • 5 min read • Thu, 23rd Oct 2025

Software-as-a-Service

AI demands could drive USD $500 billion annual data centre spend

AI demand could drive USD $500 billion in annual data centre spending by 2030, creating a USD $2 trillion cloud revenue opportunity despite funding shortfalls.

By Sean Mitchell • 5 min read • Tue, 23rd Sep 2025

Data Analytics

What the 90s taught us about ERP: A legacy of failure

The 90s ERP boom led to costly legacy systems, warning companies today against rushed AI investments without strategy and quality data management.

By Terry Smagh • 5 min read • Wed, 17th Sep 2025

Marketing Technologies

AI drives content surge but human creativity sets brands apart

Bain finds AI boosts media content volume, yet human creativity remains vital for authentic, trusted brands to stand out in a crowded market.

By Melvin Hipolito • 5 min read • Sat, 30th Aug 2025

EduTech

Bain partners with Palantir to drive rapid AI business change

Bain partners with Palantir to quickly boost AI adoption in business, combining consulting expertise with advanced AI platforms for rapid transformation.

By Melvin Hipolito • 3 min read • Tue, 27th May 2025

Data Analytics

Qualtrics launches AI-driven market intelligence platform

Qualtrics has launched Qualtrics Edge, a new market intelligence platform that combines AI with consumer insights to transform decision-making for businesses.

By Melania Watson • 3 min read • Thu, 20th Mar 2025

Customer Experience

Bain, Kantar, and Qualtrics launch global standards for CX

Bain, Kantar, and Qualtrics unveil updated Global Standards for Customer Experience following extensive consultation, aiming to enhance CX across industries.

By Sean Mitchell • 3 min read • Tue, 8th Oct 2024

Semiconductors

AI market poised to reach $990B by 2027, report says

Bain and Company's latest report predicts AI market to grow to $990 billion by 2027, driven by generative AI and sovereign AI ecosystems.

By Imee Dequito • 3 min read • Fri, 4th Oct 2024

Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024

Stories from Other Regions

Bain & Company stories

Data Analytics

AI is driving the next wave of fintech acquisitions - but most acquirers aren't ready for what comes next

AI-fuelled fintech mega-deals are surging, but most buyers lack the operating model and culture to turn shiny assets into real value.

By Ghaleb El Masri • 8 min read • Thu, 19th Mar 2026

Artificial Intelligence

Mila, Bain & Company urge fivefold boost in Canadian AI VC

Mila, Bain & Company urge Canada to turn its AI research edge into homegrown startups by lifting annual AI venture funding from $2 billion to $10 billion.

By Jake MacAndrew • 3 min read • Wed, 21st Jan 2026

Hyperscale

Singapore dominates mapping of Southeast Asia's green tech

Singapore hosts nearly half of Southeast Asia's 1,089 green-tech firms, cementing its role as the region's climate innovation hub.

By Sean Mitchell • 5 min read • Mon, 15th Dec 2025

eCommerce

Etaily secures SMBC-led funding to fuel Southeast Asia growth

Etaily secures over USD $24 million in SMBC-led funding to boost social commerce growth and regional expansion across Southeast Asia.

By Sean Mitchell • 4 min read • Fri, 5th Dec 2025

Data Analytics

From the City to Canary Wharf: How embedded AI Is redefining research across UK finance

Embedded AI is transforming UK finance research by integrating data and workflows, boosting efficiency and insight across City and Canary Wharf firms.

By Sarah Hoffman • 5 min read • Fri, 21st Nov 2025

Gaming

Australia's gaming sector evolves with rise of platforms & UGC

Australia's gaming sector thrives as user-generated content and platform games reshape the industry, boosted by AUD $1.4 million investment and global trends.

By Melvin Hipolito • 5 min read • Wed, 13th Aug 2025