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Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • This month

Global Stories

Chatbots stories

Remote makes its AI training course free to workers
Data Protection

Remote makes its AI training course free to workers

Only 20% of leaders think their staff are ready for AI, prompting Remote to open its internal training course to wider use for free.

By Sofiah Nichole Salivio • 4 min read • Last week
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last week
SkillBytes hits 800,000 students on WhatsApp in India
Schools

SkillBytes hits 800,000 students on WhatsApp in India

The milestone underscores how messaging-led learning could win repeat use in India's crowded edtech market without forcing app downloads.

By Sofiah Nichole Salivio • 4 min read • This month
Google named Forrester AI Platforms leader on strategy
DevOps

Google named Forrester AI Platforms leader on strategy

Businesses weighing AI spending may see Google's Forrester ranking as a boost, with Gemini Enterprise aimed at uniting users, developers and IT teams.

By Sean Mitchell • 3 min read • This month
OpenAI widens free ChatGPT access with GPT-5.6 update
Generative AI

OpenAI widens free ChatGPT access with GPT-5.6 update

Free ChatGPT users will now get unlimited text chats and a new higher-reasoning mode as OpenAI tightens accuracy and safety controls.

By Mark Tarre • 4 min read • This month
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • This month
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Chatbots stories

Kore.ai wins Leader nods in five enterprise AI reviews
Software-as-a-Service

Kore.ai wins Leader nods in five enterprise AI reviews

Enterprise buyers are weighing governance and auditability more heavily as the AI vendor secures top marks across five analyst categories.

By Mark Tarre • 4 min read • Last week
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • Last week
One in eight adults in Ireland in AI romance survey
Digital Transformation

One in eight adults in Ireland in AI romance survey

More than 510,000 adults in Ireland now say they are romantically involved with AI chatbots, raising questions about human relationships.

By Sofiah Nichole Salivio • 4 min read • This month
Dell study finds UK SME AI front-runners save more time
Manufacturing

Dell study finds UK SME AI front-runners save more time

A small group of UK SMEs are reporting far bigger productivity gains from AI, with front-runners saving more than 280 hours a year per employee.

By Sofiah Nichole Salivio • 5 min read • This month
UK firms face GBP £525m revenue risk from old content
Digital Transformation

UK firms face GBP £525m revenue risk from old content

Outdated web pages and poor product data could erode customer trust and leave large UK businesses exposed to GBP £525 million in lost revenue.

By Mark Tarre • 5 min read • This month
UK shoppers embrace AI, but trust remains a hurdle
Data Protection

UK shoppers embrace AI, but trust remains a hurdle

Trust gaps are slowing AI shopping adoption, with only 41% of UK users willing to let tools complete a full purchase journey.

By Joseph Gabriel Lagonsin • 4 min read • This month
Australia leads HR AI adoption, Rippling research shows
Software-as-a-Service

Australia leads HR AI adoption, Rippling research shows

Yet only 36% of HR leaders feel confident their organisations can comply with emerging AI rules, raising governance concerns.

By Sean Mitchell • 4 min read • This month
Australian fintechs warn of tougher AI & payments scrutiny
Fintech

Australian fintechs warn of tougher AI & payments scrutiny

Rising regulatory pressure could force banks, merchants and payment firms to tighten controls on AI and card costs as Australia reforms payments.

By Sofiah Nichole Salivio • 5 min read • This month
Sharesight warns investors against AI tax calculations
Data Protection

Sharesight warns investors against AI tax calculations

Investors risk misreporting gains, offsets and foreign income if they rely on chatbots instead of current Australian tax rules and records.

By Sean Mitchell • 4 min read • Last month