Conversational AI stories - Page 11

Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.

Kore.ai and Microsoft have formed a strategic partnership to integrate Kore.ai's AI agent platform with Microsoft's cloud and AI tools, advancing enterprise automation.

Kore.ai partners with Microsoft to enhance AI integration, enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

StorONE and Phison expand partnership to launch AI-native on-prem storage platform with natural language management, arriving Q2 for enterprise AI training.

Further has launched Compass Marketing Intelligence to centralise Google Marketing data within Google Cloud, boosting campaign performance with AI-driven insights.

Kore ai has partnered with Inception to develop AI-driven products for enterprises, enhancing solutions in key sectors across the UAE and beyond.

Capgemini has teamed up with Google Cloud to develop innovative AI solutions designed to enhance customer experiences across multiple sectors.

Sinch has strengthened its alliance with Verizon to boost Rich Communication Services adoption for business messaging across the US, enhancing customer engagement.

Oracle and NVIDIA have unveiled a partnership to integrate AI tools within Oracle Cloud, enhancing AI application development for enterprises.

Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

Adobe has unveiled AI-driven innovations within its Experience Platform, aiming to transform Customer Experience Orchestration and enhance personalisation at scale.

Snowflake has expanded its collaboration with Microsoft, integrating OpenAI's models into its Cortex AI platform, enhancing AI capabilities for businesses.

Amazon has launched Alexa+, an advanced AI assistant promising enhanced conversational abilities and seamless integration with various services and devices.

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Juniper Research has highlighted Sendbird, Front, and Sleekglow as top disruptors in the mobile messaging sector for 2025, aiming to challenge established players.

8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.