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Conversational AI Stories - Page 29

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Capgemini & Google Cloud unite for AI customer solutions
Unified Communications

Capgemini & Google Cloud unite for AI customer solutions

Capgemini has teamed up with Google Cloud to develop innovative AI solutions designed to enhance customer experiences across multiple sectors.

By Sean Mitchell • 3 min read • Thu, 10th Apr 2025
Samsung launches Gemini Live AI feature for Galaxy S25
Artificial Intelligence

Samsung launches Gemini Live AI feature for Galaxy S25

Samsung Electronics has unveiled Gemini Live, a new AI feature for Galaxy S25 users, enabling real-time visual conversations through a free software update.

By Sean Mitchell • 2 min read • Wed, 9th Apr 2025
Oracle & NVIDIA join forces to boost AI application speed
Virtualisation

Oracle & NVIDIA join forces to boost AI application speed

Oracle and NVIDIA have unveiled a partnership to integrate AI tools within Oracle Cloud, enhancing AI application development for enterprises.

By Moritz Florian • 5 min read • Wed, 19th Mar 2025
Adobe unveils AI agent tool for personalised experiences
Unified Communications

Adobe unveils AI agent tool for personalised experiences

Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
NICE unveils CXone Mpower Orchestrator for service AI
Unified Communications

NICE unveils CXone Mpower Orchestrator for service AI

NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.

By Sean Mitchell • 2 min read • Wed, 19th Mar 2025
Adobe launches AI-driven updates for personalised CXO
Hyperscale

Adobe launches AI-driven updates for personalised CXO

Adobe has unveiled AI-driven innovations within its Experience Platform, aiming to transform Customer Experience Orchestration and enhance personalisation at scale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Microsoft & Snowflake expand partnership with OpenAI
Unified Communications

Microsoft & Snowflake expand partnership with OpenAI

Snowflake has expanded its collaboration with Microsoft, integrating OpenAI's models into its Cortex AI platform, enhancing AI capabilities for businesses.

By Melania Watson • 3 min read • Thu, 27th Feb 2025
Amazon launches Alexa+ with enhanced AI capabilities
Customer Experience

Amazon launches Alexa+ with enhanced AI capabilities

Amazon has launched Alexa+, an advanced AI assistant promising enhanced conversational abilities and seamless integration with various services and devices.

By Melania Watson • 2 min read • Thu, 27th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025
Globality enhances AI Agent Glo with new pricing analysis
Partner Programmes

Globality enhances AI Agent Glo with new pricing analysis

Globality has enhanced its Glo AI Agent, introducing advanced pricing analysis tools aimed at helping Global 2000 firms optimise decision-making and reduce costs.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Top mobile messaging disruptors unveiled for 2025
Unified Communications

Top mobile messaging disruptors unveiled for 2025

Juniper Research has highlighted Sendbird, Front, and Sleekglow as top disruptors in the mobile messaging sector for 2025, aiming to challenge established players.

By Sean Mitchell • 2 min read • Tue, 28th Jan 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
Proto unveils AI-powered holographic conversational agents
Hyperscale

Proto unveils AI-powered holographic conversational agents

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

By Kaleah Salmon • 3 min read • Mon, 23rd Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Sinch predicts 2025 trends in digital customer engagement
Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
Vapi secures USD $20 million for AI voice agent expansion
Customer service

Vapi secures USD $20 million for AI voice agent expansion

Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.

By Melania Watson • 3 min read • Fri, 13th Dec 2024

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