ChannelLife US - Industry insider news for technology resellers
United States

Guides

#
cloud services
#
cybersecurity
#
distributors
#
microsoft
#
partner programmes

Search

Customer engagement stories - Page 3

Tech mahindra glass headquarters indian skyline digital growth

Tech Mahindra brand rises on global IT strength index

Last month
#
customer engagement
Tech Mahindra climbs to fourth in India and ninth globally for brand strength, as Brand Finance values its brand at USD $3.4 billion.
Varun kapoor

AI reshapes banks’ role in Asia Pacific financial wellness

Last month
#
customer engagement
Most APAC banks are failing to meet customers’ financial wellness needs, an Adobe index finds, leaving a trust gap ripe for fintechs.
Uk telecom operations room ai voice messaging cloud connectivity

Simwood debuts on-net AI agents for carriers, MSPs

Last month
#
customer engagement
Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.
Ai ecommerce realtime chat recommendations pastel vector art

SALESmanago boosts WhatsApp & AI-led eCommerce tools

Last month
#
customer engagement
SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.
Chris koehler twilio cmo 2

Twilio, AEG partner to enhance live sport & ticketing

Last month
#
customer engagement
Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.
Flydubai airbus a321neo rendering 1

flydubai taps Amperity to drive data-led retail shift

Last month
#
customer engagement
flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.
Oai ad blog inline admock2 16x9 1

OpenAI to test ads as ChatGPT Go expands across US

Last month
#
customer engagement
OpenAI rolls out USD $8-a-month ChatGPT Go across the US and prepares to trial clearly labelled ads for free and Go users.
Shopper smartphone real time personalized offers in supermarket aisle

Eagle Eye unveils AI platform for real-time offers

Last month
#
customer engagement
Eagle Eye has launched Personalized Promotions, an AI platform that generates real-time, one-to-one offers for millions of retail shoppers.
Isometric cloud marketplace wifi network over europe mideast

Westcon lists Weblib Smart Wifi on AWS Marketplace

Last month
#
customer engagement
Westcon-Comstor to privately list Weblib Smart Wifi tools on AWS Marketplace, widening channel access across the UK, Europe and Middle East.
Executive team celebration modern boardroom ai cloud icons city

Infobip refreshes leadership team with four promotions

Last month
#
customer engagement
Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.
Jorge bestard headshot(2)

Harvey to open Paris office & hire EMEA sales chief

Last month
#
customer engagement
AI platform Harvey will open a Paris office in Q2 and has hired former Canva executive Jorge Bestard as Vice President of EMEA Sales.
Indian airport lounge young travelers premium credit cards scene

Indian banks pivot loyalty points to travel experiences

Last month
#
customer engagement
Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.
Indian village market farmers business partnership loyalty rewards

Fateh Rural alliance targets India’s rural loyalty gap

Last month
#
customer engagement
Fateh Rural forms alliance to tap India’s rural loyalty gap, targeting distributor schemes in a USD $3.58 billion market by 2025.
Australian online florist melbourne eco packaging happy customers

LVLY shortlisted for three Inside Retail awards 2026

Last month
#
customer engagement
Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.
Modern hotel lobby couple mobile checkin staff tablet analytics

AI & value reshape 2026 guest engagement in hospitality

Last month
#
customer engagement
AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.
Virtual receptionist service ringing office phone cloud connection

Newo.ai, IONOS launch AI receptionist for small firms

Last month
#
customer engagement
Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.
Ai driven global factory network executives planning logistics

FourKites forms advisory board to shape manufacturing tech

Last month
#
customer engagement
FourKites has created a manufacturing advisory board of senior supply chain leaders to steer its product roadmap and AI-driven logistics tools.
Cloud contact center hub with agents and multichannel data streams

Five9 & Google Cloud launch unified AI contact centre CX

Last month
#
customer engagement
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
Rachel ler area vice president of asia at fastly(2)

Fastly names Rachel Ler VP to drive Asia expansion

Last month
#
customer engagement
Fastly appoints Rachel Ler as Area Vice President of Asia to spearhead edge cloud growth across ASEAN, Greater China and South Korea.
Australian contact centre unified messaging automated workflows

Babeltext unveils MC-ML-AI to turn chats into actions

Last month
#
customer engagement
Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.