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Customer engagement Stories - Page 57

Global Stories

Customer engagement stories

CallTower partners with Tollring to boost call analytics on Teams
Unified Communications

CallTower partners with Tollring to boost call analytics on Teams

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

By Kaleah Salmon • 3 min read • Tue, 30th Jul 2024
CFOs & CIOs in ANZ align to optimise tech investments
Customer Experience

CFOs & CIOs in ANZ align to optimise tech investments

A new report reveals CFOs and CIOs in ANZ are tightening collaborations to ensure technology investments deliver tangible business results.

By Melania Watson • 3 min read • Thu, 25th Jul 2024
Exclusive: Dynatrace thrives with cloud migration, market success
Data Analytics

Exclusive: Dynatrace thrives with cloud migration, market success

Andrew Foot of Dynatrace has discussed their cloud migration progress and strategic successes, with a whopping $1.5 billion in annual recurring revenue.

By Melania Watson • 3 min read • Wed, 24th Jul 2024
Unexpected advice for tech entrepreneurs
Customer Experience

Unexpected advice for tech entrepreneurs

Contrarian advice for tech founders: avoid early capital raising, don't aim for unicorn status, embrace unscalable tasks, and ignore early awards.

By Mahesh Muralidhar • 6 min read • Mon, 22nd Jul 2024
How to optimize your brand's eCommerce site around key online shopping days
Data Analytics

How to optimize your brand's eCommerce site around key online shopping days

Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.

By Piotr Korzeniowski • 6 min read • Wed, 17th Jul 2024
Hexaware launches AI app for eCommerce product descriptions
Digital Transformation

Hexaware launches AI app for eCommerce product descriptions

Hexaware's new Gen AI App, now available on AWS Marketplace, helps eCommerce retailers automate product descriptions and boost customer engagement through AI.

By Catherine Knowles • 3 min read • Mon, 15th Jul 2024
Goodman Group appoints Giles Proctor as VP of Data Centres
Hyperscale

Goodman Group appoints Giles Proctor as VP of Data Centres

Goodman Group names Giles Proctor as VP of Data Centres, leveraging his 25 years of expertise to enhance customer engagement and bolster global infrastructure.

By Imee Dequito • 2 min read • Fri, 5th Jul 2024

Stories from Other Regions

Customer engagement stories

Sparteo appoints Rachel Saada as new Head of Marketing
Customer Experience

Sparteo appoints Rachel Saada as new Head of Marketing

Sparteo appoints Rachel Saada as Head of Marketing to boost UK growth, aiming for 50% growth in 2024. Saada brings experience from Jellysmack and Taboola.

By Imee Dequito • 3 min read • Wed, 24th Jul 2024
KINESSO Commerce & Vudoo partner to launch ShopNow solution
Customer Experience

KINESSO Commerce & Vudoo partner to launch ShopNow solution

IPG Mediabrands' KINESSO Commerce partners with Vudoo to launch ShopNow, an innovative commerce media solution integrating shoppable ad tech, starting in Australia.

By Melania Watson • 3 min read • Tue, 23rd Jul 2024
Businesses turn to immersive phygital experiences for engagement
Customer Experience

Businesses turn to immersive phygital experiences for engagement

Businesses are leveraging immersive phygital experiences, blending physical and digital interactions, to enhance customer engagement.

By Shannon Williams • 3 min read • Thu, 18th Jul 2024
CommBank app adds travel booking & car buying services
Customer Experience

CommBank app adds travel booking & car buying services

CommBank's app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.

By Kaleah Salmon • 3 min read • Thu, 11th Jul 2024
SleekFlow appoints Gao Lei as new CTO to drive tech strategy
EduTech

SleekFlow appoints Gao Lei as new CTO to drive tech strategy

Singapore-based SleekFlow has named Gao Lei, former LinkedIn China CTO, as its new Chief Technology Officer to spearhead tech transformation and innovation.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
MoEngage launches platform for Australian financial services
Fintech

MoEngage launches platform for Australian financial services

MoEngage launches a new platform in Australia, aimed at helping financial institutions tackle inefficiencies and deliver personalised customer experiences in real time.

By Kaleah Salmon • 3 min read • Tue, 9th Jul 2024
Canon celebrates major success at drupa 2024 in Düsseldorf
Customer Experience

Canon celebrates major success at drupa 2024 in Düsseldorf

Canon triumphs at drupa 2024, surpassing sales targets despite fewer visitors. The Core exhibit captivates 6,000+ guests with immersive printing innovations.

By Catherine Knowles • 4 min read • Mon, 8th Jul 2024
KPMG Australia shortlisted for 2024 Microsoft global awards
Customer Experience

KPMG Australia shortlisted for 2024 Microsoft global awards

KPMG Australia has been shortlisted in two categories for the 2024 Microsoft Partner of the Year Awards, celebrating its innovation in AI and nonprofit services.

By Kaleah Salmon • 3 min read • Wed, 3rd Jul 2024
AI regulation concerns hinder UK business adoption, survey says
DevOps

AI regulation concerns hinder UK business adoption, survey says

A Freshworks survey reveals 35% of UK businesses see unclear AI regulations as a major barrier to adoption despite acknowledged productivity gains.

By Sean Mitchell • 3 min read • Fri, 28th Jun 2024
Cegid integrates generative AI into retail solutions
Digital Transformation

Cegid integrates generative AI into retail solutions

Cegid integrates generative AI into its Cegid Retail solutions, showcased at Cegid Connections Retail in Rome, aiming to transform retail with intelligent agents.

By Catherine Knowles • 3 min read • Thu, 20th Jun 2024
Blue Connections IT centralises pre-sales team to improve service
Customer Experience

Blue Connections IT centralises pre-sales team to improve service

Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024