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Customer Feedback Stories - Page 11

Global Stories

Customer Feedback stories

Get it right the first time: Customers want better, faster response to feedback
Customer Relationship Management

Get it right the first time: Customers want better, faster response to feedback

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

By Kai Ping Lew • 4 min read • Tue, 1st Aug 2017
Why you need to respond to customer feedback – especially online
Customer Relationship Management

Why you need to respond to customer feedback – especially online

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.

By Kai Ping Lew • 2 min read • Wed, 7th Jun 2017
Are client testimonials doing SMBs more harm than good?
Customer Experience

Are client testimonials doing SMBs more harm than good?

Many SMBs are underestimating and even alienating their target audiences by continuing to rely on 'manufactured' client testimonials….

By Staff Writer • 3 min read • Thu, 12th Sep 2013
Who's reading your corporate website?
Customer Experience

Who's reading your corporate website?

Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.

By Staff Writer • 1 min read • Fri, 18th Jun 2010
Report: Value of social media missed by SMEs
Customer Experience

Report: Value of social media missed by SMEs

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

By Staff Writer • 4 min read • Thu, 3rd Jun 2010
Telecom to wholesale XT
Unified Communications

Telecom to wholesale XT

Telecom has brought forward plans to offer wholesale services on its XT Network by a year, it's been announced today.

By Staff Writer • 1 min read • Thu, 12th Nov 2009
Good things take time - Nutech Online
Customer Experience

Good things take time - Nutech Online

Nutech IT Supplies has finally launched its long-awaited online support and sales site. Dealers can now access 24/7 support, view stock, place orders, and more.

By Staff Writer • 3 min read • Fri, 1st Dec 2006

Stories from Other Regions

Customer Feedback stories

Channel partners sought for customer insight solution
Customer Experience

Channel partners sought for customer insight solution

Relavito is seeking channel partners to sell its sub-USD $1,000 Customer Insight system, a tablet-based feedback tool designed for service-based businesses.

By Staff Writer • 2 min read • Wed, 11th Jan 2012
Ticking those positive boxes
Customer Experience

Ticking those positive boxes

Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.

By Staff Writer • 5 min read • Sun, 1st Nov 2009