Customer Loyalty stories
Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.
The move gives the Dutch payments group a bigger role in merchants’ pricing and promotions, as it seeks to unify online and store sales.
Banks could speed up mortgage approvals and customer service with the new tools, after one lender cut response times by 32%.
Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.
Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.
Marketers could gain a single orchestration layer as Adobe links fragmented data, content and analytics systems with agentic AI tools.
Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.
Banks could cut manual treasury work for business clients as the new link feeds ERP and accounting data straight into banking systems.
Businesses risk losing nearly a fifth of email ROI as weak deliverability and patchy measurement blunt returns, according to new research.
Retailers are under pressure to cut acquisition costs as the two-day online event examines how loyalty schemes can boost repeat purchases and margins.
Disabled shoppers face repeated barriers online, as retail sites log 27% more accessibility errors than the average website, a report says.
The first 90 days after sign-up now decide whether restaurant loyalty members become regulars or churn, the report says.
Retailers could trim refunds, service queries and fraud losses as the new suite uses data from 200 million shoppers to automate post-purchase changes.
Brands flooding customers with AI-generated messages risk wasted spend, as Braze says only those tying tools to live data are seeing clear returns.
Shoppers are abandoning purchases within minutes of outages, exposing retailers and venues to losses that quickly mount beyond GBP £1.7 billion a year.
Retailers face pressure to turn shops into social hubs as 57% of UK Millennials want spaces that blend community and shopping.
Seven start-ups sought EUR 9.5 million at a Cork investor event as AxisBIC said demand for early-stage technology funding is rising.
Half of atis orders are already digital, and its first app will let customers collect points, skip queues and pre-order bowls.
Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.
Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.