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Customer service Stories - Page 31

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Customer service stories

Freshworks grows AI revenue & launches non-IT service solution
Digital Transformation

Freshworks grows AI revenue & launches non-IT service solution

Freshworks boosts AI revenue with a 15% rise in quarterly revenue and launches Freshservice for Business Teams, expanding beyond IT departments.

By Melvin Hipolito • 4 min read • Fri, 7th Nov 2025
Simon de Winter Group partners with MCG for supply chain revamp
Digital Transformation

Simon de Winter Group partners with MCG for supply chain revamp

Simon de Winter Group teams up with Middlebank Consulting Group to digitally transform its supply chain, boosting efficiency across Australia and New Zealand.

By Kaleah Salmon • 3 min read • Thu, 6th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025
Guidewire to acquire ProNavigator, boosting insurance knowledge
Digital Transformation

Guidewire to acquire ProNavigator, boosting insurance knowledge

Guidewire will acquire ProNavigator, enhancing its platform with context-aware knowledge to improve efficiency and service in the P&C insurance sector.

By Melvin Hipolito • 3 min read • Wed, 5th Nov 2025
Amperity introduces Real-Time Profiles for instant personalisation
Customer Experience

Amperity introduces Real-Time Profiles for instant personalisation

Amperity launches Real-Time Profiles, combining live activity with historical data to enable instant, personalised customer experiences across marketing and service.

By Sean Mitchell • 3 min read • Tue, 4th Nov 2025
Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have
Data Analytics

Beyond the spreadsheet: Why AI forecasting is a must-have, not a nice-to-have

AI forecasting revolutionises contact centres by replacing outdated spreadsheets, boosting staffing accuracy and customer satisfaction amid volatile market demands.

By Richard Lundgren • 4 min read • Tue, 4th Nov 2025
More than a buzzword: How strategic partnerships power real digital transformation
Disaster Recovery

More than a buzzword: How strategic partnerships power real digital transformation

Interactive and Microsoft's enduring partnership drives real digital transformation, helping businesses innovate and modernise with trusted, collaborative solutions.

By Alex Coates • 4 min read • Mon, 3rd Nov 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
Talkdesk & Databricks join forces to unify customer data
Unified Communications

Talkdesk & Databricks join forces to unify customer data

Talkdesk expands its partnership with Databricks to unify customer data, enhancing AI-driven automation and personalised experiences on its CXA platform.

By Catherine Knowles • 3 min read • Mon, 27th Oct 2025

Stories from Other Regions

Customer service stories

DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
Fusion5 buys Kordia's managed IT business
Artificial Intelligence

Fusion5 buys Kordia's managed IT business

Fusion5 has acquired Kordia's managed IT business, gaining 26 experts to boost its services while Kordia refocuses on core cybersecurity and connectivity sectors.

By Sean Mitchell • 4 min read • Thu, 6th Nov 2025
Gallagher Security opens Gold Coast office for regional growth
Marketing

Gallagher Security opens Gold Coast office for regional growth

Gallagher Security opens a new office in Southport, Gold Coast, expanding its presence and training facilities across Australia and the wider APAC and IMEA regions.

By Sean Mitchell • 3 min read • Wed, 5th Nov 2025
Butlin's sees higher staff engagement & guest ratings with AI
Artificial Intelligence

Butlin's sees higher staff engagement & guest ratings with AI

Butlin's adoption of WorkBuzz's AI-powered platform boosted staff engagement by 4%, pride by 8%, and improved guest ratings via targeted recognition schemes.

By Kaleah Salmon • 4 min read • Tue, 4th Nov 2025
LG wins Choice Best Brand awards in major appliance categories
Power / Energy

LG wins Choice Best Brand awards in major appliance categories

LG Electronics has been named CHOICE Best Brand in Australia for stick vacuums, dryers and top load washing machines from 2022 to 2025.

By Melvin Hipolito • 3 min read • Mon, 3rd Nov 2025
Goddiva launches AI assistant for tailored, smarter fashion shopping
Customer Experience

Goddiva launches AI assistant for tailored, smarter fashion shopping

Goddiva launches AI assistant on its website, offering personalised fashion shopping, real-time order tracking, and tailored discounts to enhance customer experience.

By Kaleah Salmon • 3 min read • Mon, 3rd Nov 2025
Kordia to deliver Dialpad's AI-powered contact centres locally
Unified Communications

Kordia to deliver Dialpad's AI-powered contact centres locally

Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025
How AI is driving growth and transforming the future of hospitality
Robotics

How AI is driving growth and transforming the future of hospitality

AI is transforming hospitality, with the market set to soar from USD $90 million to $8.12 billion by 2034, boosting efficiency and guest experiences worldwide.

By Filip Linek • 4 min read • Thu, 30th Oct 2025
Canadians trust AI search tools less than lawmakers, survey finds
Artificial Intelligence

Canadians trust AI search tools less than lawmakers, survey finds

A dNOVO survey reveals Canadians trust AI search tools least of all sectors, with a score of 1.91, even below lawmakers at 2.08.

By Sean Mitchell • 3 min read • Thu, 30th Oct 2025