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Customer service Stories - Page 42

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Customer service stories

NiCE launches CXone Mpower Agents to automate customer service
Unified Communications

NiCE launches CXone Mpower Agents to automate customer service

NiCE launches CXone Mpower Agents, AI-driven tools designed to automate and streamline customer service across front, middle, and back-office operations.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
NiCE & Snowflake partner to boost secure AI-driven data sharing
Unified Communications

NiCE & Snowflake partner to boost secure AI-driven data sharing

NiCE teams up with Snowflake to enable secure, AI-driven sharing and automation of customer data, enhancing efficiency and personalisation across enterprises.

By Melvin Hipolito • 3 min read • Tue, 17th Jun 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

Customer Data Platforms are evolving beyond marketing, becoming essential for unified data, AI readiness, and privacy compliance across enterprises.

By Steven Schuler • 5 min read • Tue, 17th Jun 2025
Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level
Digital Transformation

Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level

Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.

By Melania Watson • 4 min read • Tue, 17th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
AI to create new roles as Nimbl predicts job growth not loss
Digital Transformation

AI to create new roles as Nimbl predicts job growth not loss

Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.

By Jed Nykolle Harme • 3 min read • Sat, 14th Jun 2025
Voitec appointed to distribute Heedify Teams console in ANZ
Unified Communications

Voitec appointed to distribute Heedify Teams console in ANZ

Voitec is now the official distributor of Heedify's Microsoft Teams attendant console in Australia and New Zealand, enhancing frontline communication efficiency.

By Shannon Williams • 3 min read • Fri, 13th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
Calabrio launches unified platform to boost contact centre teams
Unified Communications

Calabrio launches unified platform to boost contact centre teams

Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025
Kingston unveils refreshed XS Series SSDs for pros & users
Storage

Kingston unveils refreshed XS Series SSDs for pros & users

Kingston launches refreshed XS Series external SSDs, offering up to 4TB storage and 2,000MB/s speeds for pros and portable options for everyday users.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025

Stories from Other Regions

Customer service stories

Agentic AI market set to soar as firms drive automation growth
Customer Experience

Agentic AI market set to soar as firms drive automation growth

Agentic AI market set to grow from USD $7.28 billion in 2025 to over $41 billion by 2030, driving automation and transforming sectors from cybersecurity to customer service.

By Shannon Williams • 6 min read • Wed, 18th Jun 2025
Tuatahi & Ventia sign NZD $110 million fibre network deal
Unified Communications

Tuatahi & Ventia sign NZD $110 million fibre network deal

Tuatahi First Fibre has appointed Ventia as its primary partner in a NZD $110 million deal to support its expanding fibre broadband network across New Zealand.

By Kaleah Salmon • 3 min read • Wed, 18th Jun 2025
R&S Grating accelerates operations with cloud ERP from Wiise
Digital Transformation

R&S Grating accelerates operations with cloud ERP from Wiise

Australian supplier R&S Grating has boosted efficiency with Wiise cloud ERP, cutting stock outages and admin time by over 60%, while improving forecasting accuracy.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
AI lifts customer service satisfaction as global happiness falls
Unified Communications

AI lifts customer service satisfaction as global happiness falls

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
Gamma & Clear Business partner to boost UK SME connectivity
Digital Transformation

Gamma & Clear Business partner to boost UK SME connectivity

Gamma and Clear Business have teamed up to provide UK SMEs with enhanced managed connectivity and voice services, combining enterprise-grade tech with local support.

By Kaleah Salmon • 3 min read • Mon, 9th Jun 2025