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Customer service Stories - Page 57

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Customer service stories

HSBC & BNY Mellon to pilot Quantexa's new AI technology
Risk & Compliance

HSBC & BNY Mellon to pilot Quantexa's new AI technology

HSBC and BNY Mellon join Quantexa's Lighthouse Programme to deploy Q Assist, a context-aware generative AI suite, debuting at London Tech Week to optimise financial services.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
NVIDIA unveils ACE AI microservices for digital human creation
Gaming

NVIDIA unveils ACE AI microservices for digital human creation

NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
CrowdStrike wins 2024 award for best practices in cloud security
Cloud Security

CrowdStrike wins 2024 award for best practices in cloud security

CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
Bank partners with Newgen Software to digitise onboarding
Fintech

Bank partners with Newgen Software to digitise onboarding

Centennial Bank partners with Newgen Software to digitise onboarding, enhancing customer experience with a streamlined, low-code automation solution.

By Melania Watson • 2 min read • Fri, 7th Jun 2024
Neo4j partners with Snowflake to enhance data science in cloud
Data Analytics

Neo4j partners with Snowflake to enhance data science in cloud

Neo4j and Snowflake reveal an integration to embed graph data science within the Snowflake Data Cloud, enhancing AI and ML insights.

By Shannon Williams • 3 min read • Wed, 5th Jun 2024
Hitachi partners with Google Cloud to drive AI innovation
Storage

Hitachi partners with Google Cloud to drive AI innovation

Hitachi partners with Google Cloud to leverage AI technologies, including Vertex AI and Gemini models, enhancing Lumada's digital transformation capabilities.

By Catherine Knowles • 4 min read • Thu, 30th May 2024
Hitachi & Google Cloud partner to boost enterprise AI solutions
Storage

Hitachi & Google Cloud partner to boost enterprise AI solutions

Hitachi and Google Cloud join forces in a multi-year partnership to revolutionise enterprise innovation with generative AI, enhancing productivity and software modernisation.

By Kaleah Salmon • 3 min read • Thu, 30th May 2024
Flight Centre adopts Qualtrics AI to boost customer experience
Customer Experience

Flight Centre adopts Qualtrics AI to boost customer experience

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

By Melania Watson • 3 min read • Tue, 28th May 2024
Salesforce enhances Service Cloud for unified customer care
Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024

Stories from Other Regions

Customer service stories

UK consumers uncertain about AI's impact on customer service
Unified Communications

UK consumers uncertain about AI's impact on customer service

Only 32% of UK consumers see AI's potential to enhance customer service, while most are wary of its risks, a CCMA and Odigo study reveals.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Enhancing customer experience with conversational AI
Customer Experience

Enhancing customer experience with conversational AI

Spark integrates advanced conversational AI to enhance customer experiences, focusing on empathetic interactions and leveraging existing technologies for efficiency.

By Amanda Springintveld • 3 min read • Wed, 5th Jun 2024
Half of Australian consumers switch mobile providers biennially
Unified Communications

Half of Australian consumers switch mobile providers biennially

Half of Australian mobile users switch carriers biennially, with one-third buying for others, reveals SpinTel study, highlighting value over loyalty and smaller provider appeal.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Salesforce report reveals AI-driven shift in customer service
Marketing Technologies

Salesforce report reveals AI-driven shift in customer service

Salesforce's latest report reveals 80% of Singaporean service professionals now see customer service as a profit driver, anticipating higher budgets and headcount.

By Kaleah Salmon • 3 min read • Wed, 5th Jun 2024
Momentum Life enhances quality assurance with AI bot QBOT
Digital Transformation

Momentum Life enhances quality assurance with AI bot QBOT

Momentum Life has launched QBOT, an AI-powered quality assurance bot by Quanton, to enhance compliance and customer service.

By Shannon Williams • 3 min read • Thu, 30th May 2024
Taking the next step forward in the contact centre evolution
Unified Communications

Taking the next step forward in the contact centre evolution

Artificial intelligence is revolutionising Australian contact centres, enabling unparalleled personalisation and efficiency.

By Rod Lester • 4 min read • Thu, 30th May 2024
Ansvar partners with Interactive to modernise tech & boost security
Data Protection

Ansvar partners with Interactive to modernise tech & boost security

Ansvar teams up with Interactive to modernise their tech stack and bolster security measures, driving enhanced risk management and regulatory compliance.

By Kaleah Salmon • 3 min read • Thu, 30th May 2024
Salesforce unveils AI programme to boost Singapore SMEs
Customer Relationship Management

Salesforce unveils AI programme to boost Singapore SMEs

Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.

By Kaleah Salmon • 4 min read • Thu, 30th May 2024
StarHub & Global Switch launch low-latency network in Singapore
Unified Communications

StarHub & Global Switch launch low-latency network in Singapore

StarHub has teamed up with Global Switch to launch a Low Latency Data Centre Connect network in Singapore, enhancing ultra low-latency fibre connectivity.

By Sean Mitchell • 3 min read • Mon, 27th May 2024