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American Stories

Customer Support stories

Straiker raises USD $64 million to secure AI agents
Software-as-a-Service

Straiker raises USD $64 million to secure AI agents

Enterprise customers face growing risks as autonomous software gains access to internal systems, prompting fresh demand for agent security tools.

By Sean Mitchell • 4 min read • Last month

Global Stories

Customer Support stories

RemoFirst tops Employ Borderless's inaugural EOR awards
Hybrid & Remote Work

RemoFirst tops Employ Borderless's inaugural EOR awards

The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.

By Sofiah Nichole Salivio • 4 min read • This month
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • This month
Nasuni wins sixth NorthFace award, tops G2 reports
Software-as-a-Service

Nasuni wins sixth NorthFace award, tops G2 reports

Audited feedback has lifted Nasuni's customer-service standing, with a 98% CSAT score and top G2 placements across 15 categories.

By Sofiah Nichole Salivio • 4 min read • This month
Cisco outlines people-first AI strategy for workforce shift
Digital Transformation

Cisco outlines people-first AI strategy for workforce shift

Cisco says AI adoption needs cultural change, skills investment and human oversight as companies reshape work, learning and internal tools.

By Mark Tarre • 7 min read • This month
CrayonIQ says APAC CX buying shifts to AI strategy
Digital Transformation

CrayonIQ says APAC CX buying shifts to AI strategy

Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.

By Mark Tarre • 4 min read • This month
Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • This month
Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month
Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Last month

Stories from Other Regions

Customer Support stories

FCA review says AI will reshape retail finance by 2030
Data Protection

FCA review says AI will reshape retail finance by 2030

About 11 million UK adults could use autonomous AI for money management, raising fresh concerns over fraud, control and market concentration.

By Karen Joy Bacudo • 5 min read • This month
Xero launches Ultra plan for medium-sized businesses
Digital Transformation

Xero launches Ultra plan for medium-sized businesses

The AUD $500-a-month package is designed to keep growing firms off costlier ERP systems as finance needs become more complex.

By Joseph Gabriel Lagonsin • 3 min read • This month
Klarna partners Money Wellness on free Money MOT checks
Buy Now Pay Later

Klarna partners Money Wellness on free Money MOT checks

The tie-up puts debt and budgeting advice inside a major shopping app, giving UK users an early route to free financial support.

By Karen Joy Bacudo • 4 min read • This month
How channel partners can capitalise on the key trends affecting the physical security sector in FY2027
Smart Cities

How channel partners can capitalise on the key trends affecting the physical security sector in FY2027

Rising risk and cost pressures are driving demand for cloud-managed, unified security systems as councils and energy firms seek simpler protection.

By Djeffri Setiawan • 4 min read • This month
Telair marks 20 years as independent Australian telco
Network Infrastructure

Telair marks 20 years as independent Australian telco

Its national network upgrade is aimed at keeping business customers connected as demand for bandwidth and resilience continues to rise.

By Joseph Gabriel Lagonsin • 3 min read • This month
Norton adds scam checks to Claude across all tiers
Data Protection

Norton adds scam checks to Claude across all tiers

Scam checks are now available to Claude users across all tiers, as Norton embeds its Genie tool to flag suspicious messages and links.

By Sofiah Nichole Salivio • 4 min read • This month
India leads on tech optimism, Assurant report finds
Digital Transformation

India leads on tech optimism, Assurant report finds

Trust in AI and connected devices is helping lift device sales, while service gaps are pushing Indian buyers towards protection plans.

By Joseph Gabriel Lagonsin • 4 min read • This month
SkyKelpie trials autonomous cattle mustering in Queensland
Robotics

SkyKelpie trials autonomous cattle mustering in Queensland

The Queensland trials suggest drone herding could ease labour pressures on remote cattle stations, while keeping stockmen central to the task.

By Sean Mitchell • 4 min read • This month