Digital Channels Stories - Page 2

American Stories

Digital Channels stories

Strata Credit Union picks Alkami for digital overhaul

Members will soon get payments, transfers and budgeting tools in one app as Strata Credit Union upgrades its digital banking service.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 15th Aug 2026

Software-as-a-Service

InvoiceCloud & BlitzenX team up on insurer payments

Carriers can speed claims payouts and reduce manual billing work as the new tie-up links payment tools with core insurance systems.

By Karen Joy Bacudo • 3 min read • Tue, 28th Jul 2026

Fintech

U.S. Bank launches Enhanced Payments for small firms

Small businesses can now send ACH, wire and instant payments digitally, with lower fees and no branch visit needed.

By Karen Joy Bacudo • 4 min read • Fri, 10th Jul 2026

Global Stories

Digital Channels stories

Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Tue, 18th Aug 2026

Digital Transformation

Tech Mahindra unveils TechM Ting sonic brand identity

The new audio mark is set to run across offices, apps and customer touchpoints as Tech Mahindra standardises its global brand image.

By Mark Tarre • 3 min read • Wed, 12th Aug 2026

Digital Transformation

1Kosmos names Frank Cohen as Chief Revenue Officer

The hire is aimed at accelerating adoption of its identity verification platform as enterprises battle impersonation attacks and account takeover risk.

By Sofiah Nichole Salivio • 3 min read • Fri, 7th Aug 2026

Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 6th Aug 2026

Fintech

Axi becomes DP World Tour's first online trading partner

The deal gives the trading firm exposure to golf fans worldwide as it seeks to lift brand awareness in crowded overseas markets.

By Karen Joy Bacudo • 3 min read • Thu, 30th Jul 2026

Fintech

TerraPay & MBV link up for real-time global transfers

MBV customers in Vietnam will gain quicker overseas transfers without a costly systems overhaul as TerraPay opens access to 156 markets.

By Karen Joy Bacudo • 3 min read • Fri, 24th Jul 2026

Digital Transformation

Adactin teams up with Cyara on IVR testing in Australia

Government agencies and enterprises in Australia gain tighter checks on AI-led contact centres as Adactin adds Cyara's IVR testing platform.

By Mark Tarre • 4 min read • Thu, 23rd Jul 2026

Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Wed, 22nd Jul 2026

Software-as-a-Service

Hadrius raises USD $27 million to boost AI compliance

The funding will help regulated finance firms monitor rapidly growing communications and trading data as AI-driven compliance risks intensify.

By Karen Joy Bacudo • 3 min read • Tue, 21st Jul 2026

Private Cloud

Standard Chartered taps Broadcom for private cloud overhaul

The shift has already cut deployment times to a day as the bank rebuilds critical systems for 54 markets on a private cloud platform.

By Sofiah Nichole Salivio • 3 min read • Mon, 20th Jul 2026

Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 8th Jul 2026

Stories from Other Regions

Digital Channels stories

Crypto

The new architecture of money: Stablecoins, AI and Europe's payments future

Faster transfers are exposing a gap in Europe's payments systems, where firms still struggle to link money movement with data, controls and accountability.

By Murthy Maddali • 5 min read • Wed, 12th Aug 2026