ChannelLife US - Industry insider news for technology resellers
United States

Digital Engagement Stories - Page 2

American Stories

Digital Engagement stories

8x8 adds AI tools to contact centre and WhatsApp CX
Unified Communications

8x8 adds AI tools to contact centre and WhatsApp CX

8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026

Global Stories

Digital Engagement stories

Login problems drive consumers away from digital services
Data Protection

Login problems drive consumers away from digital services

Poor logins are pushing 68% of consumers to abandon or switch providers, as trust in AI and data handling lags sharply.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
JAAQ raises GBP £13 million to expand mental health platform
Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
Open Point unveils unified engagement & stakeholder hub
Smart Cities

Open Point unveils unified engagement & stakeholder hub

Open Point has merged Social Point and Consultation Manager into a single platform to unify community engagement and stakeholder oversight.

By Sofiah Nichole Salivio • 3 min read • Thu, 19th Mar 2026
NiCE appoints Nigel Lindsay-Smith to lead ANZ growth
Digital Transformation

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
TechnologyOne unveils AI Guide for councils, students
Software-as-a-Service

TechnologyOne unveils AI Guide for councils, students

TechnologyOne launches Guide, an AI assistant to streamline council services and student support across Australia and New Zealand.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026
TCL leads Winter Olympics sponsor engagement in UK
Digital Transformation

TCL leads Winter Olympics sponsor engagement in UK

TCL tops Winter Olympics sponsor surge in UK, driving a 30% jump in open-internet engagement, ahead of Deloitte and Omega.

By Sofiah Nichole Salivio • 3 min read • Wed, 25th Feb 2026
Distributors gain clout in shaping cloud & AI sales
Robotics

Distributors gain clout in shaping cloud & AI sales

Global distributors, steering USD $180 billion in tech sales, are recasting how cloud and AI reach customers via platforms and new partners.

By Mark Tarre • 4 min read • Fri, 20th Feb 2026
Six Nations ads boost engagement but spark fan backlash
Customer Experience

Six Nations ads boost engagement but spark fan backlash

Six Nations in-game ads boost online engagement for Samsung and Virgin Atlantic but trigger heavy social media backlash from rugby fans.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Feb 2026

Stories from Other Regions

Digital Engagement stories

Fanta & Xbox launch limited-edition drinks in New Zealand
Gaming

Fanta & Xbox launch limited-edition drinks in New Zealand

A nationwide promotion is putting game characters on supermarket shelves, as buyers in New Zealand can win Xbox prizes from special Fanta packs.

By Sofiah Nichole Salivio • 3 min read • Mon, 13th Apr 2026
InDebted appoints Rob Young as UK Managing Director
Software-as-a-Service

InDebted appoints Rob Young as UK Managing Director

The move comes as lenders seek digital alternatives to legacy collections systems in a UK market handling more than GBP £60 billion of consumer debt.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026
Creators eclipse broadcasters in Oscars social media surge
Marketing Technologies

Creators eclipse broadcasters in Oscars social media surge

Influencers, not film studios or TV networks, stole the Oscars spotlight this year as creator content drove surging social media engagement.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026
Aegon’s Mylo app tracks down GBP £135m in pensions
Digital Transformation

Aegon’s Mylo app tracks down GBP £135m in pensions

Aegon app Mylo consolidates more than GBP £135m in pensions as digital tracing tools tackle the UK's growing lost pots problem.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026
World Cup to spark UK spending surge & second screens
Gaming

World Cup to spark UK spending surge & second screens

World Cup set to kick off UK spending spree as fans splash out on home viewing gear and juggle matches with shopping on second screens.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Mar 2026
Agora & FPT partner on AI for Southeast Asian banks
Unified Communications

Agora & FPT partner on AI for Southeast Asian banks

Agora and FPT join forces to deliver AI-powered voice, video and messaging for Southeast Asia's banks amid stricter digital regulations.

By Mark Tarre • 4 min read • Thu, 26th Feb 2026
Australia Post unveils blockchain Lunar New Year stamps
Digital Transformation

Australia Post unveils blockchain Lunar New Year stamps

Australia Post launches $15 blockchain-enabled Lunar New Year DigiStamps, pairing physical horse stamps with scannable digital collectables.

By Mark Tarre • 3 min read • Mon, 16th Feb 2026