Editor interview Stories - Page 6

Global Stories

Editor interview stories

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Tue, 18th Aug 2026

Software-as-a-Service

Cvent says event success lies in genuine human interaction

Hybrid formats are helping organisers broaden reach without losing the in-room relationships that still drive trust, leads and donations.

By Anthony Caruana • 4 min read • Tue, 18th Aug 2026

Internet of Things

Thermomix moves HQ to Melbourne to capture Aussie kitchens

The shift will bring the appliance maker closer to eastern customers, as Australia and New Zealand now account for most of its sales.

By Anthony Caruana • 3 min read • Tue, 18th Aug 2026

Digital Transformation

AI will fade, says Dell Technologies' ephemeral Chief AI Officer

Dell says agentic AI should shift routine tasks below the machine line, freeing staff for expert work while making the role temporary.

By Donovan Jackson • 7 min read • Mon, 17th Aug 2026

Customer Relationship Management

Schrodinger's ERP both dead and alive, says Rimini Street

Businesses can avoid costly ERP rip-and-replace projects by layering AI and automation onto existing systems, Rimini Street says.

By Donovan Jackson • 5 min read • Mon, 17th Aug 2026

Data Protection

AI adoption races ahead of governance in businesses

Only one in six staff are getting enough AI training, leaving firms exposed to poor decisions, shadow tools and weak returns.

By Anthony Caruana • 4 min read • Mon, 17th Aug 2026

Agricultural Technology

Halter gives farmers the tech to boost herds productivity

Halter's virtual fencing could let producers carry up to 30% more stock and move herds faster in droughts, floods or fires.

By Anthony Caruana • 5 min read • Mon, 17th Aug 2026

Firewalls

Network segmentation - you can't attack what you can't see

Fast-moving exploits are shrinking patch windows to hours, making network segmentation vital for protecting cameras, medical devices and other connected assets.

By Anthony Caruana • 5 min read • Mon, 17th Aug 2026

Software-as-a-Service

ClickHouse customer base soars on back of AI demand

AI agents are driving a sharp rise in demand for the real-time data platform, which added 1000 customers early in 2026 to top 4000.

By David Shilovsky • 4 min read • Mon, 17th Aug 2026

Supply Chain

Smart stuff in Dell's simplified approach to the venerable PC

Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.

By Donovan Jackson • 5 min read • Thu, 13th Aug 2026

Virtualisation

SUSE targets Australia's industrial edge to drive growth

Australian miners, shippers and utilities could be next to benefit as SUSE pushes edge computing and AI inference beyond data centres.

By David Shilovsky • 6 min read • Thu, 13th Aug 2026

Data Analytics

Estima CEO: Generative AI reshapes pharmaceutical value proof

The HEOR tech firm is using generative AI to cut approval analyses from years to weeks, reshaping launch decisions and regulator responses.

By Jake MacAndrew • 4 min read • Tue, 11th Aug 2026

Software-as-a-Service

Echovane raises USD $1 million to speed market research

The fresh capital will help the San Francisco startup expand AI agent infrastructure as brands seek faster access to hard-to-reach participants.

By Sofiah Nichole Salivio • 5 min read • Tue, 11th Aug 2026

Generative AI

Pead: AI search transition reshaping corporate reputation

AI-generated answers are already shaping public perceptions, forcing firms to manage reputation across trusted third-party sources instead of search rankings.

By David Shilovsky • 5 min read • Mon, 10th Aug 2026