Empathy stories
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.
Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.
In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.
In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.
Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.
UK platform needi and Irish chocolatier Grá Chocolates share EUR €100,000 prize for sustainable corporate gifting fostering cross-border collaboration.
Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.
Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.
A survey finds 80% of UK students fear AI could cause job losses, amid a 30% drop in entry-level roles and rising student debt averaging GBP £53,000.
Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.
Nearly a third of UK entry-level jobs have vanished since 2022, as 80% of Gen Z fear AI may endanger their future career prospects.
AI is transforming customer service careers, shifting roles from routine tasks to strategic, empathy-driven jobs enriched by data and technology.
AI is transforming UK recruitment, with 73% of recruiters using it, sparking concerns that automation may undermine empathy in hiring processes.
UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.
Most cyber security professionals say budgets aren't keeping up with threats, while soft skills like communication become vital to tackle human factors.
Up to 8 million UK jobs could be exposed to AI, but roles relying on empathy, judgement and creativity appear far safer.
AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.
A report finds 76% of Australian and US workers believe psychedelics boost creativity, with 52% noting long-term leadership benefits in the workplace.
Women and neurodiverse individuals are reshaping emerging tech, bringing empathy and fresh perspectives to innovation and engineering careers.
