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Employee Experience (EX) stories

F5 & Omnissa join forces on virtual desktop security
Disaster Recovery

F5 & Omnissa join forces on virtual desktop security

Enterprise IT teams could gain simpler, tighter-protected remote workspaces as the tie-up aims to cut gateway layers and improve resilience.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Qualtrics unveils XM Data and AI Platform for 2027
Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Last week
Riverbed launches Network 360 with AI observability
Software-as-a-Service

Riverbed launches Network 360 with AI observability

Existing customers can access AI-driven troubleshooting without a higher base price, as Riverbed bundles new observability tools into Network 360.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Why businesses need more than technology to scale AI
Data Analytics

Why businesses need more than technology to scale AI

Only 19 per cent of enterprise AI use cases hit most or all goals, as Infosys urges firms to pair technology with data, training and governance.

By David Shilovsky • 5 min read • Last week
Gartner warns AI layoffs could force rehiring by 2029
Digital Transformation

Gartner warns AI layoffs could force rehiring by 2029

Businesses that cut staff too aggressively on AI savings may face higher costs later, with Gartner forecasting rehiring for 30% by 2029.

By Sofiah Nichole Salivio • 4 min read • Last week
LumApps names Sébastien Cano as Chief Executive Officer
Software-as-a-Service

LumApps names Sébastien Cano as Chief Executive Officer

The workplace software group is betting on fresh leadership to speed international growth and win larger corporate clients in a crowded market.

By Joseph Gabriel Lagonsin • 4 min read • Last week
5 takeaways for tech leaders at the CIO Innovation Summit 2026
Digital Transformation

5 takeaways for tech leaders at the CIO Innovation Summit 2026

Tech chiefs were urged to prioritise trust, governance and people over spending as AI, cyber threats and talent shortages reshape business.

By Ziena Jalil • 3 min read • Last week
Cloud5 to acquire interTouch CALA in Latin America
Digital Transformation

Cloud5 to acquire interTouch CALA in Latin America

The deal will widen Cloud5's hospitality footprint as hotel groups in Latin America and the Caribbean boost technology spending.

By Sofiah Nichole Salivio • 4 min read • This month
When security creates friction, employees find workarounds
Data Protection

When security creates friction, employees find workarounds

Across Asia Pacific, cumbersome controls are driving staff to unsanctioned AI and apps, increasing data exposure and slowing work.

By Patricia Leppert • 8 min read • This month
Smart travel, strong ROI: How to build a profitable business travel culture
Digital Transformation

Smart travel, strong ROI: How to build a profitable business travel culture

Almost all Chief Financial Officers say business travel aids growth, but firms are under pressure to prove every trip earns its keep.

By Jonathan Beeby • 5 min read • This month
Qualtrics unveils AI platform for experience management
Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • This month
GoTo, Nexthink launch bidirectional Rescue integration
Software-as-a-Service

GoTo, Nexthink launch bidirectional Rescue integration

Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.

By Sofiah Nichole Salivio • 4 min read • This month
AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Employee Experience (EX) stories

Aon launches Activate employee platform in Australia
Human Capital Management

Aon launches Activate employee platform in Australia

Only a quarter of Australian employers offer customised benefits, leaving many staff struggling to see the value of their pay packages.

By Sean Mitchell • 4 min read • Last week
Gaming shapes workplace tech buying, Logitech study finds
Gaming

Gaming shapes workplace tech buying, Logitech study finds

Australian IT buyers are increasingly basing workplace tech choices on gaming-led expectations for speed, usability and reliability.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Slalom wins Salesforce award for Pets at Home AI work
Digital Transformation

Slalom wins Salesforce award for Pets at Home AI work

Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.

By Sean Mitchell • 4 min read • Last week
Payfit unveils new brand identity amid broader HR push
Software-as-a-Service

Payfit unveils new brand identity amid broader HR push

The refresh reflects a shift towards payroll and HR services, as the group seeks to win employers needing both software and specialist support.

By Karen Joy Bacudo • 3 min read • This month