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Incident management Stories - Page 3

American Stories

Incident management stories

Cisco launches Cloud Control for AI-led IT operations
DevOps

Cisco launches Cloud Control for AI-led IT operations

Controlled US availability means customers can now unify network, security and AI operations in one place, with external tools included.

By Sofiah Nichole Salivio • 4 min read • Last month
BlackBerry AtHoc wins FedRAMP High re-certification
Data Protection

BlackBerry AtHoc wins FedRAMP High re-certification

The approval helps preserve access for US agencies relying on secure emergency alerts, crisis coordination and incident response tools.

By Sean Mitchell • 3 min read • Wed, 27th May 2026

Global Stories

Incident management stories

Elastic adds Kubernetes incident workflow for AI tools
DevOps

Elastic adds Kubernetes incident workflow for AI tools

Outages in Kubernetes clusters can now be triaged automatically inside AI tools, cutting the time on-call engineers spend hunting root causes.

By Sean Mitchell • 3 min read • Last month
Datadog launches 100 AI tools for operations & security
Software-as-a-Service

Datadog launches 100 AI tools for operations & security

The rollout aims to help customers tame rising AI-driven complexity as Datadog adds autonomous monitoring, security and agent oversight tools.

By Sean Mitchell • 5 min read • Last month
8x8 launches Resolve for deskless workforce alerts
Unified Communications

8x8 launches Resolve for deskless workforce alerts

Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Itential's FlowAI goes live for infrastructure teams
Network Infrastructure

Itential's FlowAI goes live for infrastructure teams

Production infrastructure teams can now deploy governed AI agents, after Itential opened FlowAI to general availability following six months of testing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Visibility can shield you against $15k/min downtime
Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • Last month
SOTI ONE update boosts shared device security & automation
Data Protection

SOTI ONE update boosts shared device security & automation

Frontline firms could cut downtime and manual IT fixes as SOTI adds automation, stronger security and faster shared-device logins.

By Mark Tarre • 4 min read • Last month
Indigo to support Trans Pacific Networks' subsea routes
Hyperscale

Indigo to support Trans Pacific Networks' subsea routes

The deal gives Trans Pacific Networks extra operational support for trans-Pacific cables carrying traffic between Asia-Pacific markets and the US.

By Sofiah Nichole Salivio • 4 min read • Last month
LogicMonitor launches AI-led IT operations preview
Digital Transformation

LogicMonitor launches AI-led IT operations preview

Enterprise IT teams could cut alert noise and speed incident response as LogicMonitor tests AI-led workflows with selected customers.

By Sean Mitchell • 4 min read • Thu, 28th May 2026
N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Wed, 27th May 2026
FPT launches Flezi Foundry for AI-led software delivery
Private Cloud

FPT launches Flezi Foundry for AI-led software delivery

Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.

By Sofiah Nichole Salivio • 4 min read • Wed, 27th May 2026
ManageEngine rolls out autonomous AI agents across suite
Data Protection

ManageEngine rolls out autonomous AI agents across suite

The move gives IT teams autonomous agents for service desks, security and endpoint work, while ManageEngine says customer data stays private.

By Mark Tarre • 3 min read • Fri, 22nd May 2026

Stories from Other Regions

Incident management stories

The hidden operational risk behind eCommerce growth - and how to fix it
Software-as-a-Service

The hidden operational risk behind eCommerce growth - and how to fix it

More eCommerce sites are exposed to contractor and visitor compliance gaps as dark stores and fulfilment hubs multiply across Australia.

By Charle Cao • 5 min read • Last month
PagerDuty names Ingram Micro sole Australian distributor
DevOps

PagerDuty names Ingram Micro sole Australian distributor

Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.

By Mark Tarre • 3 min read • Last month
PointsBet picks Grafana Cloud for betting platform
DevOps

PointsBet picks Grafana Cloud for betting platform

Better visibility over outages and latency should help PointsBet protect live-betting customers as it unifies telemetry across its platform.

By Joseph Gabriel Lagonsin • 3 min read • Last month
The silent vulnerability of the 'Heart of Europe': Why Belgian SMEs are falling behind in software security
Digital Transformation

The silent vulnerability of the 'Heart of Europe': Why Belgian SMEs are falling behind in software security

Belgian software SMEs risk losing B2B contracts as new EU rules expose weak threat modelling and scant security training, a PXL study says.

By Dag Flachet • 6 min read • Mon, 25th May 2026