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Most financial firms expect AI-led operations within years
Digital Transformation

Most financial firms expect AI-led operations within years

Only 22% can see what AI agents are doing, as most banks and insurers race towards AI-led operations and lose sight of productivity gains.

By Karen Joy Bacudo • 4 min read • Today
Hyland launches Teams integration for governed content
Document Management

Hyland launches Teams integration for governed content

It aims to cut the risk of files spreading across chats and channels by keeping regulated documents under existing governance controls in Teams.

By Sofiah Nichole Salivio • 3 min read • Today
Personal AI agents now contact customer service teams
Digital Transformation

Personal AI agents now contact customer service teams

Six in ten customer organisations are already fielding autonomous bots, forcing service teams to tighten oversight as AI-to-AI requests become routine.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Meiro launches local AI CDP for regulated sectors
Private Cloud

Meiro launches local AI CDP for regulated sectors

Banks and insurers can now run AI models on customer data without sending it to outside providers, easing compliance concerns over sovereignty and resilience.

By Sofiah Nichole Salivio • 3 min read • Last week
Cover Genius launches protection for AI commerce platforms
eCommerce

Cover Genius launches protection for AI commerce platforms

Consumers using AI assistants to book travel or shop may now be offered protection in chat, without being sent to a separate checkout flow.

By Mara Sugue • 3 min read • Last week
Guidewire launches agentic AI platform for insurers
Digital Transformation

Guidewire launches agentic AI platform for insurers

Insurers could cut rollout delays and tighten controls as the software links AI agents to underwriting and claims workflows already in production.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cover Genius launches AI protection for chat commerce
Artificial Intelligence

Cover Genius launches AI protection for chat commerce

Consumers using chat-based shopping tools can now be offered protection in-conversation, as Cover Genius targets trust concerns around AI-led purchases.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Provenir named major player in IDC decision intelligence
Fintech

Provenir named major player in IDC decision intelligence

The recognition underlines growing demand for tools that help lenders, banks and insurers test and change decisions faster without losing control.

By Mara Sugue • 3 min read • Last week
WatchGuard deepens Fiji tie-up with Datec after gold status
Data Protection

WatchGuard deepens Fiji tie-up with Datec after gold status

More Fijian businesses will gain access to managed cybersecurity services as WatchGuard strengthens local support through Datec's Gold Partner status.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Tech Mahindra acquires Finastra cash management suite
Fintech

Tech Mahindra acquires Finastra cash management suite

The acquisition gives Tech Mahindra direct control of software used by banks to manage cash visibility, liquidity and account structures across markets.

By Karen Joy Bacudo • 4 min read • Last week

Stories from Other Regions

Insurance stories

Under-45s turn to AI before financial advisers, study finds
Artificial Intelligence

Under-45s turn to AI before financial advisers, study finds

Price and convenience are nudging younger adults towards AI, with 41% willing to accept cheaper advice from it and 11% choosing it first.

By Karen Joy Bacudo • 3 min read • Last week
Why financial services can't afford to be AI-bullish and IT-blind
Digital Transformation

Why financial services can't afford to be AI-bullish and IT-blind

Financial services firms are losing 40% of AI budgets to complexity as rushed in-house builds strain teams and delay customer gains.

By Musidora Jorgensen • 4 min read • Last week
Kapālins names Jai A Singla CTO as it tightens AI controls
Identity and Access Management

Kapālins names Jai A Singla CTO as it tightens AI controls

The integration is aimed at banks and other regulated users that need proof AI agents are being checked before they act or expose data.

By Sofiah Nichole Salivio • 4 min read • Last week
Insurance fears over Westport flood protection 'reset'
Residential Property

Insurance fears over Westport flood protection 'reset'

Insurance and lending concerns persist in Westport, even as most submitters back a pared-back $40 million flood scheme.

By Vihan Dalal • 4 min read • Last week
Swap Mobile launches flexible Singapore service on StarHub
Unified Communications

Swap Mobile launches flexible Singapore service on StarHub

The newcomer is betting Singapore customers will pay for adjustable plans and handset protection in a crowded market already awash with cheap data deals.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Saber founders join 42 Under 42 after £13m revenue
Risk & Compliance

Saber founders join 42 Under 42 after £13m revenue

Bootstrapped growth has lifted the Manchester AI start-up to £13m in annual recurring revenue, without external funding or a sales team.

By Sofiah Nichole Salivio • 4 min read • Last week
DXC & YEO team up on continuous bank identity checks
Biometrics

DXC & YEO team up on continuous bank identity checks

Banks face rising fraud pressure as DXC and YEO offer continuous identity checks during online sessions, beyond login, for regulated firms.

By Karen Joy Bacudo • 3 min read • Last week