IT support stories
Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.
Remote technicians in patchy network areas should see clearer feeds as Microsoft's video sharpening tool cuts downtime and site visits.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
IT support teams will get faster troubleshooting as GoTo embeds agentic AI, live device data and tighter Nexthink links into LogMeIn products.
The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.
Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.
Employees could see fewer helpdesk calls and expense reports as Workday rolls out agents that automate IT support and business travel tasks.
Browser-based fraud is scaling fast, with Barracuda saying CypherLoc has driven about 2.8 million attacks since the start of 2026.
AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.
Phone-based fraud is forcing employers to train staff more aggressively as vishing losses rise and call scams spread across Australia.
More than 14,000 users will gain wider managed protection as the UK services provider centralises oversight of over 1,200 firewalls.
Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.
The four-year deal should help Defra replace legacy systems and speed up digital services across environmental regulation and biosecurity.
Demand for consistent global IT support is driving Nebula Global Services to bolster senior leadership as it expands across 170 countries.
MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.
Offshore web hosting is becoming harder to justify as Australian firms weigh latency, sovereignty and support risks across their digital stack.
London will remain the main hiring hub, with fintech vacancies forecast to rise 14% in 2026 as firms prioritise compliance and infrastructure.
Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.
Rising attack volumes are exposing under-resourced SMEs to downtime, lost contracts and regulatory risk unless security is built in now.
The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.
