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AI is everywhere, but where's the return?
Manufacturing

AI is everywhere, but where's the return?

Businesses are under pressure to show AI payback as 81 per cent of Australian staff lose time each month to dysfunctional IT.

By Tristan Ohlenrott • 4 min read • Wed, 29th Jul 2026
AUTOBACS SEVEN marks decade with Rimini Street support
Digital Transformation

AUTOBACS SEVEN marks decade with Rimini Street support

The retailer says lower support costs have freed up budget for AI and other projects while keeping its SAP and Oracle systems stable.

By Sean Mitchell • 5 min read • Wed, 29th Jul 2026
TrustedTech joins Microsoft's Unified for Partners programme
Digital Transformation

TrustedTech joins Microsoft's Unified for Partners programme

Early access to Microsoft's new support model could improve response times for TrustedTech customers as the partner programme rolls out globally.

By Sofiah Nichole Salivio • 4 min read • Wed, 29th Jul 2026
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Wed, 22nd Jul 2026
Framewerx launches Neuralwerx AI help desk for SMEs
Digital Transformation

Framewerx launches Neuralwerx AI help desk for SMEs

Small and medium-sized businesses could see faster IT fixes, as 92% of tickets were resolved within 15 minutes on the new platform.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 16th Jul 2026
VIVERE Group picks Rimini Street to support SAP ECC
Software-as-a-Service

VIVERE Group picks Rimini Street to support SAP ECC

The move will free VIVERE Group's IT staff to focus on digital transformation as the Indonesian firm avoids a costly SAP S/4HANA upgrade.

By Mark Tarre • 4 min read • Thu, 16th Jul 2026
Chris Gore book blames ownership for workplace tech failures
Digital Transformation

Chris Gore book blames ownership for workplace tech failures

Workplace systems often falter after go-live, leaving staff with unreliable meeting rooms and higher support costs, the book says.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 15th Jul 2026
CyberPath study says barriers block cyber job entry
Risk & Compliance

CyberPath study says barriers block cyber job entry

Australians seeking cyber security jobs face costly certification hurdles and vague entry rules, leaving employers short of qualified applicants.

By Mark Tarre • 5 min read • Tue, 14th Jul 2026
TeamViewer launches AI scripting tool for IT teams
Software-as-a-Service

TeamViewer launches AI scripting tool for IT teams

IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Jul 2026
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • Sat, 4th Jul 2026
Virtual desktops modernised, not retired, survey finds
IT Automation

Virtual desktops modernised, not retired, survey finds

Most users are still relying on virtual desktops, but patching confidence and rising management costs are pushing IT teams to rethink operations.

By Sofiah Nichole Salivio • 4 min read • Fri, 3rd Jul 2026
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Stories from Other Regions

IT support stories

Park Place expands AI server support for GPU systems
Hybrid Cloud

Park Place expands AI server support for GPU systems

Businesses running AI workloads may now keep costly GPU servers online longer, as Park Place extends third-party maintenance to 60 data centres worldwide.

By Sofiah Nichole Salivio • 3 min read • Wed, 29th Jul 2026
DP Computing wins Ubiquiti nod for remote NT network
Agricultural Technology

DP Computing wins Ubiquiti nod for remote NT network

Reliable internet now spans a 2,200 square kilometre cattle and tourism property near Kings Canyon, easing staff communications and guest access.

By Mark Tarre • 3 min read • Tue, 7th Jul 2026
PFU launches Ricoh scanners for shared office scanning
Digital Transformation

PFU launches Ricoh scanners for shared office scanning

Shared offices can now scan without a PC as PFU's new Ricoh models aim to speed up digitisation and cut setup time.

By Sofiah Nichole Salivio • 4 min read • Fri, 3rd Jul 2026
Affinity MSP tops Australian MSPs in global 2026 ranking
Network Infrastructure

Affinity MSP tops Australian MSPs in global 2026 ranking

The result underscores the rising importance of dependable connectivity as businesses increasingly outsource support, security and network operations.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026
Telair marks 20 years as independent Australian telco
Network Infrastructure

Telair marks 20 years as independent Australian telco

Its national network upgrade is aimed at keeping business customers connected as demand for bandwidth and resilience continues to rise.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 2nd Jul 2026