ChannelLife US - Industry insider news for technology resellers
United States

Knowledge Management Stories - Page 24

Global Stories

Knowledge Management stories

Guidewire to acquire ProNavigator, boosting insurance knowledge
Digital Transformation

Guidewire to acquire ProNavigator, boosting insurance knowledge

Guidewire will acquire ProNavigator, enhancing its platform with context-aware knowledge to improve efficiency and service in the P&C insurance sector.

By Melvin Hipolito • 3 min read • Wed, 5th Nov 2025
Two decades of gold, buried under 2000 metres of granite
Data Analytics

Two decades of gold, buried under 2000 metres of granite

In 2026, businesses will finally unlock AI's true value by mining decades of unstructured data-two kilometres beneath the surface of their digital archives.

By Dwayne Alexander • 6 min read • Fri, 31st Oct 2025
Zendesk named leader for AI-first customer service by Gartner
Customer Relationship Management

Zendesk named leader for AI-first customer service by Gartner

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

By Shannon Williams • 3 min read • Thu, 30th Oct 2025
Grammarly rebrands as Superhuman & launches AI suite
Partner Programmes

Grammarly rebrands as Superhuman & launches AI suite

Grammarly rebrands as Superhuman, bundling writing, docs and email tools with new proactive AI agents in a cross-app subscription suite.

By Sean Mitchell • 4 min read • Thu, 30th Oct 2025
Responsive unveils AI agents & no-code tools in latest release
Data Analytics

Responsive unveils AI agents & no-code tools in latest release

Responsive's Fall 2025 Release launches AI agents and no-code tools to help global enterprises boost sales with smarter, data-driven insights and faster responses.

By Catherine Knowles • 4 min read • Fri, 24th Oct 2025
PvX Partners backs Brainstash with $9M in UA financing to accelerate global growth of Deepstash
Productivity

PvX Partners backs Brainstash with $9M in UA financing to accelerate global growth of Deepstash

PvX Partners invests USD $9 million in Brainstash to accelerate global growth of the Deepstash microlearning platform with user acquisition financing.

By Ridzki Syahputera • 3 min read • Wed, 22nd Oct 2025
Coveo enhances AI for Agentforce with context passthrough tools
Customer Experience

Coveo enhances AI for Agentforce with context passthrough tools

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
SuiteWorld 2025 Day 1 & 2 - NetSuite Next sets a new pace for AI in business
Data Analytics

SuiteWorld 2025 Day 1 & 2 - NetSuite Next sets a new pace for AI in business

Oracle NetSuite unveils NetSuite Next at SuiteWorld 2025, embedding AI into its ERP suite for smarter, autonomous business workflows worldwide.

By Annexa • 6 min read • Wed, 8th Oct 2025
Customer Science launches AI tool to boost contact centre accuracy
Unified Communications

Customer Science launches AI tool to boost contact centre accuracy

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.

By Melvin Hipolito • 3 min read • Mon, 22nd Sep 2025
Workday acquires Sana for USD $1.1 billion to boost AI at work
EduTech

Workday acquires Sana for USD $1.1 billion to boost AI at work

Workday will acquire AI firm Sana for USD $1.1 billion to integrate AI tools enhancing employee experience and learning across its platform.

By Melania Watson • 4 min read • Wed, 17th Sep 2025
Progress unveils Agentic RAG to make trustworthy AI accessible
Data Analytics

Progress unveils Agentic RAG to make trustworthy AI accessible

Progress Software launches Progress Agentic RAG, a SaaS platform making trustworthy generative AI accessible and easy to deploy for businesses of all sizes.

By Catherine Knowles • 4 min read • Fri, 12th Sep 2025

Stories from Other Regions

Knowledge Management stories

Holding Redlich adopts AI drafting tool to boost legal efficiency
Encryption

Holding Redlich adopts AI drafting tool to boost legal efficiency

Holding Redlich has adopted the AI-powered Lexis Create+ within Microsoft 365, boosting legal drafting speed while ensuring accuracy and compliance.

By Sean Mitchell • 3 min read • Wed, 12th Nov 2025
Seismic unveils new AI agents to boost efficiency for UK teams
Customer Relationship Management

Seismic unveils new AI agents to boost efficiency for UK teams

Seismic launches new Aura AI Agents to help UK go-to-market teams save time and boost efficiency by streamlining workflows and linking activities to outcomes.

By Catherine Knowles • 3 min read • Thu, 23rd Oct 2025
Alexi & iManage partner to streamline legal AI & workflows
Unified Communications

Alexi & iManage partner to streamline legal AI & workflows

Alexi integrates its legal AI platform with iManage to enhance workflow efficiency and knowledge management for law firms worldwide.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
Alexi & iManage integrating AI into law firm workflows
Data Protection

Alexi & iManage integrating AI into law firm workflows

Alexi and iManage have teamed up to integrate AI into law firm workflows, enhancing document management and boosting efficiency within existing systems.

By Jake MacAndrew • 3 min read • Fri, 10th Oct 2025
How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Acuity to acquire Ascent, boosting AI & tech services in Europe
Digital Transformation

Acuity to acquire Ascent, boosting AI & tech services in Europe

Acuity Knowledge Partners will acquire Ascent to enhance its AI and tech services in Europe, expanding into new sectors by September 2025.

By Catherine Knowles • 3 min read • Fri, 19th Sep 2025
Why your domain experience is the only moat that AI can't breach
Artificial Intelligence

Why your domain experience is the only moat that AI can't breach

Decades of domain expertise remain the key competitive edge AI cannot replicate, requiring painstaking human curation, not quick automation, to harness effectively.

By Dwayne Alexander • 7 min read • Wed, 17th Sep 2025