NiCE stories - Page 2
NiCE announces 2025 partner awards for AI & automation excellence
Fri, 6th Jun 2025
#
uc
#
digital transformation
#
cx
NiCE has honoured partners across APAC and EMEA for driving AI and automation excellence in customer service with its 2025 International Partner Awards.
NICE & AWS join forces to deliver AI-powered customer service
Wed, 14th May 2025
#
saas
#
uc
#
digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
NICE & ServiceNow partner on AI to unify customer service
Thu, 8th May 2025
#
crm
#
uc
#
devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
NICE named leader in IDC's 2024 conversational AI report
Thu, 20th Mar 2025
#
uc
#
cx
#
martech
NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.
NICE unveils CXone Mpower Orchestrator for service AI
Wed, 19th Mar 2025
#
uc
#
cx
#
martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
NICE's 2024 happiness index links AI to customer satisfaction
Fri, 21st Jun 2024
#
uc
#
cx
#
martech
NICE's 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.