Process automation stories
Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.
Ignored 'low-risk' security alerts are seeding real enterprise breaches, with Intezer warning of dozens of overlooked threats each year.
Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.
Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.
Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.
Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI's place in their work.
VEON will use MindBridge AI to scrutinise all financial transactions in real time, replacing traditional sample-based internal audits.
20i unveils Twentie, an AI assistant embedded in its hosting platform, offering account-aware support, reports and analytics with unlimited use.
Enterprises ringfence AI spend as core infrastructure, racing from pilots to orchestrated, governed systems despite economic headwinds.
WEL launches a digital approvals platform that greenlights most home solar and battery connections across its NZ network in under five minutes.
Adeptia launches Automate for Retirement Benefits Enrolment to automate fragmented data intake and speed record-keeping enrolment flows.
ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.
Consumer goods groups race to modernise fragmented data systems as they lay foundations for scaling AI and agentic tools across factories.
Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.
AI use has surged among Australian public servants, but rising data siloes and fragmented systems threaten to blunt productivity gains.
AI use in Australian payroll soars to 77%, yet more than a third of employers still doubt they are consistently paying staff correctly.
Berlin-based Recare secures EUR €37m to scale its hospital AI agent, boosting discharge workflows in Germany and driving global expansion.
WealthAi secures $1m pre-seed to scale its modular AI wealth platform for UK advisers, targeting system sprawl and manual workflows.
TeamSystem buys Spain's AIG Classic to deepen its SME software reach and tap looming mandatory e‑invoicing rules across the country.
Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.