ChannelLife US - Industry insider news for technology resellers
United States

Quality assurance Stories - Page 2

Global Stories

Quality assurance stories

Ray White upgrades contact centre with AI oversight
Unified Communications

Ray White upgrades contact centre with AI oversight

Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.

By Raphael Veloso • 4 min read • Last month
Avalara launches AI tool for enterprise system links
Software-as-a-Service

Avalara launches AI tool for enterprise system links

Integration projects could be completed in days rather than weeks as specialised AI agents automate connector build and testing for Avalara customers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UiPath names 2026 partner awards winners across sectors
Digital Transformation

UiPath names 2026 partner awards winners across sectors

UiPath's partner network spans 30 countries and 250 use cases, signalling growing demand for automation projects across industries.

By Joseph Gabriel Lagonsin • 3 min read • Last month
UiPath adds AI agents to automate enterprise testing
DevOps

UiPath adds AI agents to automate enterprise testing

Enterprise quality teams could cut manual testing as UiPath adds AI agents to run, explore and maintain tests across applications.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Why firms are now looking for AS9100 certification
Space

Why firms are now looking for AS9100 certification

Firms risk losing aerospace and defence contracts unless they can show tighter quality, traceability and data controls under AS9100.

By Jon Fielding • 4 min read • Last month
Zendesk adds real-time voice translation for contact centres
Software-as-a-Service

Zendesk adds real-time voice translation for contact centres

It could ease staffing bottlenecks and cut waits for multilingual customers, as live translation is built into one support workflow.

By Sofiah Nichole Salivio • 4 min read • Last month
TP wins Frost & Sullivan Asia-Pacific customer service award
Customer Relationship Management

TP wins Frost & Sullivan Asia-Pacific customer service award

AI-driven service delivery and stronger client results helped TP secure Frost & Sullivan's top Asia-Pacific customer experience honour.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Quality assurance stories

Your Factory Is Getting Smarter. So Why Does Its Intelligence Stop at the Factory Gate?
Robotics

Your Factory Is Getting Smarter. So Why Does Its Intelligence Stop at the Factory Gate?

Manufacturers risk losing sight of product condition after dispatch, as Asia's AI push exposes the gap between factory data and delivery.

By Richard Schubert • 6 min read • Last month
Plain English Foundation launches AI workplace services
Digital Transformation

Plain English Foundation launches AI workplace services

Only 21.1% of workers have been trained, leaving organisations exposed to errors and weak oversight as AI writing spreads.

By Mara Sugue • 4 min read • Last month
Talentica launches DevX AI Pods for product engineering
DevOps

Talentica launches DevX AI Pods for product engineering

The service aims to cut errors from AI coding tools by giving engineers and agents shared product context across the full development cycle.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AOVO adopts Orca Opti to speed trial document work
Software-as-a-Service

AOVO adopts Orca Opti to speed trial document work

The software has cut some clinical trial document checks from 45 minutes to under five, easing a heavy compliance burden at AOVO's Gold Coast site.

By Joseph Gabriel Lagonsin • 4 min read • Last month
MaxContact launches Auto QA amid FCA compliance gap
Customer Experience

MaxContact launches Auto QA amid FCA compliance gap

More than half of UK contact centre managers have found compliance breaches outside routine checks, heightening FCA scrutiny risks for firms.

By Joseph Gabriel Lagonsin • 4 min read • Last month
OpenDebt raises AUD $2 million to expand AI debt recovery
Fintech

OpenDebt raises AUD $2 million to expand AI debt recovery

The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.

By Karen Joy Bacudo • 6 min read • Last month
Tollring & ROGER365.io seal Microsoft Teams alliance
Software-as-a-Service

Tollring & ROGER365.io seal Microsoft Teams alliance

Microsoft Teams users will get contact centre, recording and analytics tools in one workflow, with compliance benefits for regulated firms.

By Sofiah Nichole Salivio • 4 min read • Last month
Probe Group wins ISO 42001 AI certification across brands
Data Protection

Probe Group wins ISO 42001 AI certification across brands

Clients in regulated sectors may benefit from lower AI compliance risk after Probe Group completed independent certification across all its brands.

By Joseph Gabriel Lagonsin • 4 min read • Last month
'Flawed assumptions' behind Immigration NZ's bungling of tech upgrade
Digital Transformation

'Flawed assumptions' behind Immigration NZ's bungling of tech upgrade

Immigration NZ has paused its $336 million upgrade after Cabinet was told its savings forecast was overstated by NZD $134 million.

By Gill Bonnett • 4 min read • Last month
Motueka kiwifruit growers boost automation amid labour woes
Robotics

Motueka kiwifruit growers boost automation amid labour woes

Labour shortages and export rule changes are pushing Motueka packhouses to automate more tasks as kiwifruit revenue is forecast to reach NZD $4.8 billion.

By Sean Mitchell • 5 min read • Last month
Confluent: Stale, unreliable data could impair enterprise AI
Data Protection

Confluent: Stale, unreliable data could impair enterprise AI

Fresh data and tighter controls are becoming critical as businesses push AI into production, with weak lineage and quality seen as a major risk.

By David Shilovsky • 5 min read • Last month