ChannelLife US - Industry insider news for technology resellers
United States

Global Stories

TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
N-able launches MCP server and N-zo AI for UEM ops
Digital Transformation

N-able launches MCP server and N-zo AI for UEM ops

N-able adds an MCP server and in-product assistant for N-central and N-sight, aiming to bring real-time AI action to managed IT operations.

By Sean Mitchell • 4 min read • Last month
Acronis launches global MDR service for MSPs world
Data Protection

Acronis launches global MDR service for MSPs world

Acronis rolls out globally available managed detection and response for MSPs, bundling 24/7 monitoring, incident response and recovery tools.

By Sofiah Nichole Salivio • 3 min read • Last month
Cork Cyber launches AI tool to catch MSP blind spots
Disaster Recovery

Cork Cyber launches AI tool to catch MSP blind spots

Cork Cyber adds AI-powered asset analysis to help MSPs spot security gaps, zombie records and wasted licences across crowded tool stacks.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
Cork Cyber unveils AI engine for MSP asset oversight
Disaster Recovery

Cork Cyber unveils AI engine for MSP asset oversight

Cork Cyber unveils an AI-driven asset analysis engine for MSPs, tackling zombie assets, coverage gaps and licence waste across client estates.

By Karen Joy Bacudo • 4 min read • Tue, 24th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Saving the weekend: How SonicWall's SonicSentry SOC stopped a Saturday night cyberattack
Firewalls

Saving the weekend: How SonicWall's SonicSentry SOC stopped a Saturday night cyberattack

SonicWall's SonicSentry SOC cut short a Saturday night cyberattack, spotting rogue ScreenConnect activity and isolating a compromised PC.

By Sarah Wilkinson • 4 min read • Wed, 18th Mar 2026
N-able adds real-time alerts to protect backup policies
Firewalls

N-able adds real-time alerts to protect backup policies

N-able adds real-time anomaly alerts to Cove Data Protection, flagging risky backup policy changes linked to identity-driven attacks.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Vertiv unveils secure KVM platform for remote IT control
Network Infrastructure

Vertiv unveils secure KVM platform for remote IT control

Vertiv launches Avocent MergePoint Unity 2 KVM, promising secure, centralised remote management for data centres, edge sites and branches.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
ConnectWise names Johannes Kamleitner EMEA go to market SVP
Software-as-a-Service

ConnectWise names Johannes Kamleitner EMEA go to market SVP

ConnectWise hires Johannes Kamleitner as EMEA go-to-market SVP, bolstering sales and partner-led growth across the UK and wider Europe.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 14th Feb 2026
Arctic Wolf unveils Aurora managed endpoint tools for MSPs
Ransomware

Arctic Wolf unveils Aurora managed endpoint tools for MSPs

Arctic Wolf launches Aurora managed endpoint defence, rapid-response SLA and MSP admin portal to help partners scale security operations.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
ConnectWise names Johannes Kamleitner EMEA go-to-market lead
Data Protection

ConnectWise names Johannes Kamleitner EMEA go-to-market lead

ConnectWise appoints Johannes Kamleitner to lead EMEA go-to-market, aiming to accelerate MSP-focused growth across key European regions.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026
Lexful launches AI-first IT documentation tool for MSPs
Digital Transformation

Lexful launches AI-first IT documentation tool for MSPs

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Phishing campaign exploits RMM tools for stealthy access
Firewalls

Phishing campaign exploits RMM tools for stealthy access

Phishing campaign uses stolen logins and trusted RMM tools like GoTo Resolve and LogMeIn to quietly maintain access to corporate systems.

By Mark Tarre • 3 min read • Fri, 23rd Jan 2026
TeamViewer launches MSP Partner Programme for global service growth
Digital Transformation

TeamViewer launches MSP Partner Programme for global service growth

TeamViewer launches MSP Partner Programme globally to help managed IT service providers scale, enhance offerings, and access enterprise-grade platforms.

By Melvin Hipolito • 3 min read • Wed, 24th Sep 2025
ManageEngine unveils MSP Central to streamline provider operations
Software-as-a-Service

ManageEngine unveils MSP Central to streamline provider operations

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025

Stories from Other Regions

Acronis & CyberCert partner to streamline SMB cybersecurity
Endpoint Protection

Acronis & CyberCert partner to streamline SMB cybersecurity

Acronis teams up with CyberCert to help Australian MSPs streamline SMB cybersecurity certification via a unified platform meeting SMB1001 standards.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025