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Salesforce Stories - Page 17

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Salesforce stories

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Salesforce stories

Salesforce says AI to run 50% of customer service cases by 2027
Digital Transformation

Salesforce says AI to run 50% of customer service cases by 2027

Companies forecast major cost reductions and higher satisfaction scores as AI automates routine cases and redefines service workflows.

By Jake MacAndrew • 3 min read • Tue, 18th Nov 2025
MYOB appoints Paul Voges to lead enterprise division for growth
Digital Transformation

MYOB appoints Paul Voges to lead enterprise division for growth

MYOB has appointed Paul Voges to lead its Enterprise Division, aiming to grow its cloud ERP platform among mid-sized businesses in Australia and New Zealand.

By Melvin Hipolito • 2 min read • Thu, 13th Nov 2025
AvePoint expands Azure protection with IAMCP partnership & new features
Data Protection

AvePoint expands Azure protection with IAMCP partnership & new features

AvePoint enhances Azure data protection, partners globally with IAMCP, and boosts cloud marketplace integration to support rising demand in AI security services.

By Catherine Knowles • 3 min read • Thu, 30th Oct 2025
Informatica unveils agentic AI updates to boost data trust & security
Unified Communications

Informatica unveils agentic AI updates to boost data trust & security

Informatica updates its Intelligent Data Management Cloud with new agentic AI features, enhancing data trust, security and automation for enterprises.

By Jed Nykolle Harme • 4 min read • Thu, 30th Oct 2025
Anne Tosky appointed Global Chief People Officer at ELMO
Marketing Technologies

Anne Tosky appointed Global Chief People Officer at ELMO

ELMO Software appoints Anne Tosky as Global Chief People Officer to lead people strategy amid expansion in Australia, New Zealand and the UK.

By Melvin Hipolito • 3 min read • Wed, 29th Oct 2025
BlueVoyant's warning after Qantas and Mango cyber attacks
Marketing Technologies

BlueVoyant's warning after Qantas and Mango cyber attacks

BlueVoyant warns Australian firms after Qantas and Mango suffer breaches via third-party suppliers, highlighting risks in supply chain cyber security.

By Melania Watson • 4 min read • Fri, 24th Oct 2025
Insight expands APAC cyber security with planned Sekuro acquisition
Private Cloud

Insight expands APAC cyber security with planned Sekuro acquisition

Insight Enterprises plans to acquire Australian cyber security firm Sekuro, boosting its APAC capabilities amid a 38% rise in regional data breaches in 2024.

By Shannon Williams • 3 min read • Thu, 23rd Oct 2025
UnifyApps secures USD $50 million to scale enterprise AI platform
Digital Transformation

UnifyApps secures USD $50 million to scale enterprise AI platform

UnifyApps raises USD $50 million to expand its AI platform, aiming to help firms scale enterprise AI with low-code solutions and new leadership.

By Jed Nykolle Harme • 4 min read • Thu, 23rd Oct 2025
Raen Lim appointed Managing Director for Asia Pacific & Japan
Data Analytics

Raen Lim appointed Managing Director for Asia Pacific & Japan

Qualtrics appoints Raen Lim as Managing Director for Asia Pacific and Japan to drive growth and AI adoption across the region's diverse markets.

By Melvin Hipolito • 3 min read • Tue, 21st Oct 2025
Salesforce & AWS deepen AI partnership to boost agentic adoption
Unified Communications

Salesforce & AWS deepen AI partnership to boost agentic adoption

Salesforce and AWS have expanded their partnership to accelerate AI agent adoption, enhancing workflows, data integration, and customer service globally.

By Shannon Williams • 5 min read • Fri, 17th Oct 2025

Stories from Other Regions

Salesforce stories

AI to handle 60 per cent of Australian customer queries by 2027
Data Protection

AI to handle 60 per cent of Australian customer queries by 2027

AI is set to handle 60% of Australian customer queries by 2027, up from 31%, transforming service operations and boosting business efficiency.

By Melania Watson • 3 min read • Thu, 20th Nov 2025
Transformative tech: How marketing agencies can use AI to convert data into revenue
Customer Relationship Management

Transformative tech: How marketing agencies can use AI to convert data into revenue

Marketing agencies can turn fragmented data into revenue by using AI-driven systems that enable continuous testing, learning, and real-time optimisation.

By Satish Thiagarajan • 4 min read • Wed, 19th Nov 2025
Australian Motoring Services slashes response times with Boomi
Customer Relationship Management

Australian Motoring Services slashes response times with Boomi

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Smart Communications launches AWS-powered data centre in Singapore
Software-as-a-Service

Smart Communications launches AWS-powered data centre in Singapore

Smart Communications has launched an AWS-powered data centre in Singapore to enhance secure, compliant digital engagement for ASEAN enterprises.

By Sean Mitchell • 3 min read • Mon, 3rd Nov 2025
Exclusive: Workday's Jerry Ting says it's time to ride the wave
Marketing Technologies

Exclusive: Workday's Jerry Ting says it's time to ride the wave

Workday is harnessing AI agents to revolutionise enterprise finance and HR, enhancing data integrity, compliance, and real-time insights across global firms.

By Melania Watson • 5 min read • Mon, 27th Oct 2025
m3ter upgrades Salesforce package for flexible usage-based billing
Customer Relationship Management

m3ter upgrades Salesforce package for flexible usage-based billing

m3ter upgrades its Salesforce package with advanced pricing and two-way data synchronisation to support flexible, usage-based billing for B2B software firms.

By Catherine Knowles • 3 min read • Thu, 23rd Oct 2025
Cloudwerx appoints Brendan Connolly to lead agentic AI division
Digital Transformation

Cloudwerx appoints Brendan Connolly to lead agentic AI division

Cloudwerx names Brendan Connolly as COO to lead and expand its agentic AI services, boosting delivery and client value across data and Salesforce platforms.

By Melvin Hipolito • 4 min read • Wed, 22nd Oct 2025