Scheduling stories
Dropbox launches three ChatGPT apps for workflow control
Last week
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saas
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storage
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document management
Dropbox brings file access, workplace search and diary management into ChatGPT as it looks to cut app switching for office workers.
AI saves small business leaders 6 to 10 hours a week
Last week
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saas
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digital transformation
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hcm
AI adoption among small business leaders is delivering measurable time savings, with Tech.co finding one in five save six to 10 hours a week.
Dropbox launches three apps inside ChatGPT for work
This month
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storage
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document management
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ecm
Dropbox brings file access, workplace search and scheduling into ChatGPT with new apps for customers, including Dash and Reclaim AI.
US SMBs use AI mainly for data analysis, schedules
This month
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data analytics
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digital transformation
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martech
US small businesses turn to AI for data analysis, scheduling and stock control as most keep tech budgets steady or higher, survey finds.
Scale By Avec says strategic hiring is the key in the age of AI
Last month
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robots
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uc
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digital transformation
Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.
US small firms turn to AI tools to cut operating costs
Last month
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crm
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data analytics
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digital transformation
US small firms are leaning on AI to slash admin costs and free staff for higher-value work, avoiding deeper headcount cuts for now.
Nory opens New York base to power AI for US eateries
Last month
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saas
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data analytics
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digital transformation
Irish-founded Nory opens a New York HQ to spearhead a US rollout of its AI platform aimed at cutting costs for pressured restaurants.
8x8 adds AI tools to contact centre and WhatsApp CX
Thu, 19th Feb 2026
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uc
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cx
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martech
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
AlethianAI debuts agentic AI tool for clinic billing
Wed, 28th Jan 2026
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rpa
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healthtech
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it department
AlethianAI unveils an agentic Diagnostic & Billing Assistant to cut denials, boost coding accuracy and ease audit pressure for clinics.
CommBox unveils Era AI Voice to transform call centres
Wed, 28th Jan 2026
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uc
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digital transformation
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cx
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
Elyos AI raises USD $13m to scale trade service agents
Mon, 19th Jan 2026
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saas
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uc
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rpa
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
Opmed.ai unveils AI scheduling to transform rehab care
Tue, 6th Jan 2026
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data analytics
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erp
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ai
Opmed.ai launches AI rehab scheduling, reporting 95% reimbursement approval, 90% shorter waits and 29% higher provider utilisation.
Syspro joins US manufacturers' group to drive AI shift
Fri, 12th Dec 2025
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manufacturing
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data analytics
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digital transformation
Syspro joins the National Association of Manufacturers to steer AI adoption and cloud ERP upgrades across mid-sized US factories.
AlethianAI unveils platform to help providers amid USD $5bn cuts
Fri, 26th Sep 2025
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ai
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scheduling
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medical coding
AlethianAI launches an AI platform to help Washington State healthcare providers automate workflows amid USD $5bn Medicaid funding cuts.
Calabrio launches AI-driven workforce solution for contact centres
Tue, 16th Sep 2025
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genai
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ai
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agentic ai
Calabrio unveils Workforce Intelligence, an AI-powered platform enhancing contact centre operations with real-time adaptability and improved agent performance.
Consilium launches UniCRM for contact centre operations
Thu, 8th May 2025
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crm
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uc
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cx
Consilium Software has launched UniCRM, a new platform that unifies Help Desk, Collections, and Telemarketing to boost contact centre efficiency and customer experience.
Oracle acquires Next Technik for Field Service Management solutions
Mon, 23rd Oct 2023
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martech
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erp
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software development
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.