ServiceNow Stories

American Stories

ServiceNow stories

Google launches Gemini for government services in preview

By keeping data in place and adding citations, the preview could help agencies speed up records requests, compliance checks and policy research.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

SmartChoice launches SmartTile 2.0 to speed outage fixes

Early users say the platform cut average ticket resolution to 17.4 hours from 33.3 hours, easing manual outage work for IT teams.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

Flexera & Atlassian tie up to boost AI service data

The tie-up aims to fix a long-standing data gap in IT operations, giving service teams richer context to speed incident handling and cut risk.

By Mara Sugue • 4 min read • Last month

Global Stories

ServiceNow stories

Hybrid Cloud

LogicMonitor names EMEA Elevate Award winners for 2026

Lower alert volumes and faster incident resolution were among the gains for EMEA customers and partners recognised by LogicMonitor for using AI and automation in IT operations.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Data governance

Smartsheet launches vsActual AI planning tool for firms

The software aims to help large organisations spot when projects, budgets and staffing are drifting off plan before problems escalate.

By Joseph Gabriel Lagonsin • 4 min read • Today

Digital Transformation

Smartsheet launches AI tool to bridge strategy & work

The new product aims to help large organisations spot budget, schedule and staffing problems sooner by tying scattered data to live strategic plans.

By Joseph Gabriel Lagonsin • 4 min read • Today

Application Security

AppViewX expands Quantum Trust Hub for quantum migration

Security teams gain a standalone tool to map quantum-era cryptographic exposure across certificates, keys and software before 2030 deadlines bite.

By Sean Mitchell • 4 min read • Yesterday

Application Programming Interface

Google puts Gemini 4 Argon on Cloud for enterprise

Businesses and developers can now tap Gemini 4 Argon on Google Cloud, as Google targets long-running enterprise tasks and cyber defence.

By Sean Mitchell • 4 min read • Last week

Customer Relationship Management

Zoom unveils AI tools linking meetings to business work

Users will be able to search across Zoom and more than 40 apps, while AI agents turn meeting notes into tasks and updates.

By Mara Sugue • 4 min read • Last month

Malware

What Is Shadow AI and What Does It Mean for Your Organisation?

Gartner says 69% of organisations suspect staff are using banned AI tools, raising the risk of security or compliance incidents by 2030.

By Nish Sudhakaran • 7 min read • Last month

Privileged Access Management

BeyondTrust adds just-in-time access to ServiceNow

The tie-up lets security teams remove standing privileges from ServiceNow workflows while keeping fast access for staff who need it.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Identity and Access Management

Reco raises USD $55 million with AT&T Ventures backing

The security software company will use the money to expand sales and support as enterprises race to govern AI agents accessing sensitive systems.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Hybrid Cloud

LogicMonitor launches AI-led IT model with governed action

Enterprises under pressure from alert overload may gain faster incident as the platform ties AI recommendations to strict human approvals and audit trails.

By Sofiah Nichole Salivio • 4 min read • Last month