Services Stories

American Stories

Services stories

Yavrio expands US banking connections to boost efficiency

Fintech firm Yavrio has expanded its services by integrating corporate banking with five major US banks, enhancing transaction efficiency and security.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025

Global Stories

Services stories

Open source

Potpie AI raises USD $2.2m to map massive codebases

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 25th Feb 2026

Risk & Compliance

FICC proposes Collateral-in-Lieu service to cut double-margining

FICC proposes new Collateral-in-Lieu service to cut double-margining, boosting capital and margin efficiency ahead of US Treasury Clearing mandate compliance.

By Catherine Knowles • 3 min read • Thu, 4th Sep 2025

Application Security

Healthcare faces surge in cyberattacks & AI-driven threats

Healthcare organisations face a surge in cyberattacks and AI-driven threats, with 46% reporting increased attacks and only 29% feeling prepared for AI risks.

By Catherine Knowles • 3 min read • Fri, 6th Jun 2025

Risk & Compliance

Skyfire & Cequence partner to enable secure AI agent access

Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.

By Catherine Knowles • 4 min read • Mon, 28th Apr 2025

Network Infrastructure

Reconeyez introduces SIM service, new UK sales head

Reconeyez has launched a new SIM service to enhance connectivity and appointed Guy Combrinck as Head of Sales for the UK and Ireland.

By Catherine Knowles • 3 min read • Mon, 7th Apr 2025

Network Infrastructure

M Group Services rebrands to enhance infrastructure support

M Group Services will unify its operations under the name M Group in April 2025, streamlining its GBP £2.5 billion portfolio to enhance service delivery across the UK and Ireland.

By Catherine Knowles • 3 min read • Fri, 4th Apr 2025

Advanced Persistent Threat Protection

Data Connect launches vSOC Assure for cyber risk management

Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025

Customer Relationship Management

Talkdesk launches AI agents for advanced voice self-service

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

By Catherine Knowles • 2 min read • Fri, 21st Mar 2025

Data Analytics

Medallia reveals experience management trends for 2025

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024

Financial Systems

Global wage inflation for IT TSPs set to improve in 2025

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

By Catherine Knowles • 3 min read • Thu, 26th Dec 2024

Stories from Other Regions

Services stories

Fintech

Zeller launches developer suite to boost enterprise payments

Zeller unveils Australia's first developer-driven payment suite, boosting omnichannel payment solutions for large, multi-site enterprises nationwide.

By Jed Nykolle Harme • 5 min read • Wed, 10th Sep 2025

Unified Communications

One New Zealand & Starlink launch nationwide IoT satellite network

One New Zealand and Starlink launch IoT satellite network providing SMS and data coverage nationwide, including 40% of the country lacking cell towers.

By Catherine Knowles • 3 min read • Fri, 13th Jun 2025

Digital Transformation

Cantarus expands CRM services with acquisition of FlexRM

Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.

By Catherine Knowles • 3 min read • Fri, 18th Apr 2025

Unified Communications

ETSI forms new committee to advance data-driven standards

ETSI has unveiled a new Technical Committee on Data Solutions to enhance data-driven technologies and develop industry standards across multiple sectors.

By Catherine Knowles • 3 min read • Wed, 19th Feb 2025

Data Analytics

AlayaCare launches AI-powered Client Intelligence Suite

AlayaCare launches its Client Intelligence Suite in Australia, leveraging AI to predict risks in home care, enhancing service delivery amid sector changes.

By Catherine Knowles • 3 min read • Thu, 13th Feb 2025

Network Infrastructure

BT urges CNI to switch from copper to digital by 2025

BT is calling on UK's Critical National Infrastructure providers to shift from outdated analogue systems to digital by December 2025 to safeguard essential services.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025