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Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Opswat named leader in G2 managed file transfer report
Data Protection

Opswat named leader in G2 managed file transfer report

Verified customer reviews have lifted the security vendor's MetaDefender Managed File Transfer into G2's Spring 2026 Leader tier.

By Sean Mitchell • 3 min read • Thu, 14th May 2026
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Telesmart appoints Carl Roberts as chairman for growth
Network Infrastructure

Telesmart appoints Carl Roberts as chairman for growth

The move bolsters Telesmart's push into overseas communications markets as number governance grows more complex for carriers and CPaaS providers.

By Mark Tarre • 4 min read • Thu, 14th May 2026
NiCE & Konecta partner to expand AI customer service
Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Acronis launches Cyber Frame for service providers
Virtualisation

Acronis launches Cyber Frame for service providers

Service providers facing rising cloud bills and data residency demands now have a packaged alternative for infrastructure and protection services.

By Mark Tarre • 4 min read • Thu, 14th May 2026
Transcelestial starts orbital laser tracking in Singapore
Network Infrastructure

Transcelestial starts orbital laser tracking in Singapore

Scheduled laser-link coverage now spans Singapore and Spain, as Transcelestial moves from single-site tests to regular orbital tracking operations.

By Mark Tarre • 3 min read • Thu, 14th May 2026
Bitdefender finds FamousSparrow energy sector campaign
Supply Chain

Bitdefender finds FamousSparrow energy sector campaign

Repeat breaches exposed an Azerbaijani oil and gas operator to espionage as FamousSparrow exploited Microsoft Exchange flaws for two months.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
BT International launches UC Edge for multinationals
Unified Communications

BT International launches UC Edge for multinationals

Multinationals grappling with fragmented voice systems get a single global layer that cuts manual routing and eases platform switching.

By Mark Tarre • 3 min read • Thu, 14th May 2026
SecurEnvoy appoints Giuseppe Sesta to drive Western Europe
Data Protection

SecurEnvoy appoints Giuseppe Sesta to drive Western Europe

Tighter EU compliance rules are driving demand for access controls as the security supplier expands its regional sales push across Western Europe.

By Sofiah Nichole Salivio • 4 min read • Thu, 14th May 2026
Ericsson study finds telecom operators lag on AI & 5G
Software-as-a-Service

Ericsson study finds telecom operators lag on AI & 5G

Most operators are still not deploying the AI and 5G tools they say will drive new revenue, according to Ericsson's global survey.

By Sofiah Nichole Salivio • 4 min read • Thu, 14th May 2026
eSIM use surges as travellers favour digital connectivity
Unified Communications

eSIM use surges as travellers favour digital connectivity

More travellers are avoiding roaming fees by activating eSIMs before departure, with half now using them for overseas trips, Ubigi said.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 13th May 2026
Amazon Web Services & Versent sign five-year AI pact
DevOps

Amazon Web Services & Versent sign five-year AI pact

Customers in regulated sectors will get faster AI roll-outs as the pact ties cloud migration, connectivity and sovereignty controls into one offer.

By Sean Mitchell • 4 min read • Tue, 12th May 2026

Stories from Other Regions

Telcos stories

Control, agility, long-term value: The 4 non-negotiables for cloud communications
Unified Communications

Control, agility, long-term value: The 4 non-negotiables for cloud communications

Vendor lock-in can turn cloud voice upgrades into costly transformation programmes, raising service risk and limiting control over future changes.

By Sam Winterbotton • 5 min read • Thu, 14th May 2026
Ishan Technologies picks Oracle for billing overhaul
Smart Cities

Ishan Technologies picks Oracle for billing overhaul

The overhaul should speed new service launches and improve billing accuracy as Ishan Technologies expands its digital infrastructure business.

By Sofiah Nichole Salivio • 3 min read • Thu, 14th May 2026
Redington partners with Vehere to boost India cyber reach
Ransomware

Redington partners with Vehere to boost India cyber reach

The tie-up gives Indian enterprises and public sector buyers broader access to AI-based threat detection as cyber risks rise across hybrid networks.

By Sofiah Nichole Salivio • 4 min read • Tue, 12th May 2026
Equinix to build USD $190 million Kuala Lumpur data centre
Hyperscale

Equinix to build USD $190 million Kuala Lumpur data centre

Malaysia's push to attract AI investment is set to gain more capacity, with the new site due to add more than 2,200 cabinets.

By Mark Tarre • 3 min read • Tue, 12th May 2026