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Unified Communications-as-a-Service (UCaaS) Stories

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Unified Communications-as-a-Service (UCaaS) stories

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Unified Communications-as-a-Service (UCaaS) stories

AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • 4 days ago
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last week
Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • Last week
Prodoscore launches MCP server for enterprise AI assistants
Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

By Sean Mitchell • 4 min read • Last month
8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

By Mark Tarre • 4 min read • Last month
HP unifies collaboration tools in hybrid work push
Software-as-a-Service

HP unifies collaboration tools in hybrid work push

The unified setup gives IT teams one view of meeting rooms, devices and analytics as businesses seek simpler management for hybrid work.

By Sofiah Nichole Salivio • 4 min read • Last month
Owl Labs launches subscription service for hybrid devices
Software-as-a-Service

Owl Labs launches subscription service for hybrid devices

IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.

By Sean Mitchell • 4 min read • Last month
OVHcloud previews AI workspace with encrypted tools
Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Last month
Zoom adds AI tools for office spaces & meeting rooms
Software-as-a-Service

Zoom adds AI tools for office spaces & meeting rooms

Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.

By Joseph Gabriel Lagonsin • 3 min read • Last month
8x8 adds real-time translation and model choice to AI Studio
Software-as-a-Service

8x8 adds real-time translation and model choice to AI Studio

Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.

By Sean Mitchell • 3 min read • Last month
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Unified Communications-as-a-Service (UCaaS) stories

LoopUp & Digicel launch Teams telephony in Caribbean
Unified Communications

LoopUp & Digicel launch Teams telephony in Caribbean

Enterprise customers across the Caribbean can now add Microsoft Teams telephony as Digicel sells LoopUp's certified service regionwide.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
What does 'winning with Webex' mean for partners?
Software-as-a-Service

What does 'winning with Webex' mean for partners?

Partners are already seeing stronger pipeline conversion and margins as Webex turns existing bases into a simpler route to growth.

By Will Morey • 5 min read • Last week
Qorden launches multilingual video call translation platform
Unified Communications

Qorden launches multilingual video call translation platform

The service targets international meetings by translating speech, captions and chat in real time across 33 languages with 97% accuracy.

By Sofiah Nichole Salivio • 3 min read • Last week
Gamma targets small firms with PCI payment security
Unified Communications

Gamma targets small firms with PCI payment security

Small firms taking card payments by phone face fraud, chargeback and compliance risks that Gamma says have been overlooked.

By Mark Tarre • 4 min read • Last month
SFM named Yealink distributor for Canada video gear
Unified Communications

SFM named Yealink distributor for Canada video gear

Canadian resellers and integrators gain wider access to Yealink room systems as SFM takes on national distribution and support.

By Sean Mitchell • 4 min read • Last month
NSWRL shifts contact centre to Teams with rapid rollout
Unified Communications

NSWRL shifts contact centre to Teams with rapid rollout

Call handling has been centralised in Microsoft Teams, with NSWRL reporting a 17-second average wait after the switch.

By Sean Mitchell • 4 min read • Last month