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Workforce Technology stories

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monday.com gives AI agents full user status on platform

Yesterday
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saas
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crm
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devops
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
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Salesforce unveils Agentforce AI-powered contact centre

2 days ago
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
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Lyten's USD $5bn deal to build Swedish battery hub

Last week
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datacentre infrastructure
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hyperscale
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dc
Lyten buys Northvolt's Swedish battery assets in a USD $5bn deal, planning a Skellefteå hub fusing cell plants with vast AI data centres.
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Stephanie Davis Neill: How I use an “operator mindset” in leadership

Last week
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manufacturing
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digital transformation
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hcm
Industrial engineer-turned-COO Stephanie Davis Neill explains how an operator mindset shapes adaptable, people-centred tech leadership.
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US small firms turn to AI tools to cut operating costs

Last week
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crm
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data analytics
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digital transformation
US small firms are leaning on AI to slash admin costs and free staff for higher-value work, avoiding deeper headcount cuts for now.
Conor

Nory opens New York base to power AI for US eateries

Last week
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saas
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data analytics
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digital transformation
Irish-founded Nory opens a New York HQ to spearhead a US rollout of its AI platform aimed at cutting costs for pressured restaurants.
Regina manfredi

Leadership will define the future of technology

Last week
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digital transformation
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cx
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martech
Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
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Insider risk costs soar as AI reshapes workplace data

Last month
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data protection
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endpoint protection
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pam
Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.
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CISOs cautious as agentic AI adoption in security lags

Last month
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firewalls
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data protection
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manufacturing
CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.
Ed creasey

Beyond technology: How leadership drives contact centre performance

Last month
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
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8x8 adds AI tools to contact centre and WhatsApp CX

Last month
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uc
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cx
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martech
8x8 rolls out AI-powered customer view, workforce tools and richer WhatsApp flows to cut contact centre handling times and boost planning.
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Zoho marks 30 years as paying customer base tops 1m

Last month
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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
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PowerX unveils AI tool to automate tower maintenance

Last month
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digital transformation
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erp
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ai
PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.
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FourKites unveils Loft AI platform for enterprise workflows

Last month
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crm
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digital transformation
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it automation
FourKites launches Loft AI platform and Sophie agent to turn natural-language instructions into automated workflows across enterprise apps.
Dunc

Blue Yonder grows FY25 revenue & boosts AI supply chain

Last month
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robots
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digital transformation
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cx
Blue Yonder posts FY25 revenue of USD $1.42 billion as it expands AI-driven planning and warehouse tools to meet rising supply chain demands.
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Cybage names Badhrinath Krishnamoorthy Global President

Last month
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digital transformation
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it services
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it industry
Cybage appoints industry veteran Badhrinath Krishnamoorthy as Global President to spearhead international growth and sharpen execution.
Genetec

Genetec report finds healthcare ramping up hybrid-cloud and AI security

Last month
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dr
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hybrid cloud
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cloud security
Healthcare providers are turning to hybrid cloud, AI and upgraded access control as rising assaults and break-ins reshape security priorities.
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Avanade names Chris Howarth CEO as Caserta joins Microsoft

Last month
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data analytics
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digital transformation
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partner programmes
Avanade has appointed Chris Howarth as CEO, succeeding Rodrigo Caserta, who departs after 11 years to lead SME and channel for Microsoft.
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Contact centres report rising morale but AI doubts grow

Fri, 30th Jan 2026
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uc
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digital transformation
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cx
Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.