Calabrio One stories
Calabrio unveils unified view for human & AI agents
Last month
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Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.
Thoma Bravo buys Verint for USD $2 billion in major CX platform push
Tue, 26th Aug 2025
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Thoma Bravo to acquire Verint for USD $2 billion, merging it with Calabrio to create a leading AI-driven customer experience platform.
Calabrio launches unified platform to boost contact centre teams
Thu, 12th Jun 2025
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Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
Calabrio appoints Frank Ciccone as new Chief Revenue Officer
Tue, 6th May 2025
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Calabrio appoints Frank Ciccone as Chief Revenue Officer to spearhead global sales and growth in customer experience sector.
Calabrio boosts contact centres with over 70 new AI features
Mon, 28th Apr 2025
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Calabrio unveils 70+ new AI-driven features in Calabrio ONE, boosting efficiency and customer service in contact centres, available within six months.
Ascensos uses Calabrio ONE to save 375 hours a week
Mon, 24th Jul 2023
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Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.
Contact Company selects Calabrio WFM to power BPO operations
Sat, 10th Jun 2023
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Contact plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base.