Chatbots Stories - Page 11

American Stories

Chatbots stories

US SMBs use AI mainly for data analysis, schedules

Smaller firms are using artificial intelligence to cut admin time, with data analysis and scheduling topping the list of practical tasks.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026

Global Stories

Chatbots stories

Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Wed, 15th Apr 2026

Digital Transformation

SiteMinder expands hotel bookings into AI channels

Travellers increasingly using conversational search could redirect hotel bookings away from metasearch and OTAs as AI tools surface live rates.

By Sean Mitchell • 5 min read • Wed, 15th Apr 2026

Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Tue, 14th Apr 2026

Data Protection

AI bots overwhelm identity controls in Australia & NZ

AI agents and service accounts are exposing Australian and New Zealand firms to regulatory, financial and reputational risk as controls lag.

By Sofiah Nichole Salivio • 8 min read • Tue, 14th Apr 2026

DevOps

Cloudflare expands Agent Cloud for long-running AI agents

Developers could cut the complexity of running autonomous software as the new tools aim to make long-lived AI agents cheaper and easier to manage.

By Sofiah Nichole Salivio • 5 min read • Tue, 14th Apr 2026

Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Fri, 10th Apr 2026

Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Fri, 10th Apr 2026

Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026

Data Analytics

Qlik customer deployments show agentic analytics in use

Businesses are beginning to use Qlik's agentic analytics in live workflows, with healthcare, sport and manufacturing deployments now in production.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026

Data Analytics

Why the Chatbot is not your AI strategy

Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.

By Adrian Randall • 6 min read • Thu, 9th Apr 2026

Software-as-a-Service

Appspace named Gartner leader in workplace experience

The new Gartner category highlights demand for unified office software as employers seek to cut friction across hybrid work, visitor and desk management.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026

Data Analytics

MYOB & Microsoft strike AI deal for small businesses

The deal could cut admin and speed up decisions for more than one million businesses across Australia and New Zealand.

By Karen Joy Bacudo • 4 min read • Wed, 8th Apr 2026

DevOps

CompTIA launches AI Agent Essentials course for workers

Workers using AI agents at work now have a vendor-neutral course to help them spot risks, manage oversight and distinguish them from chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026

Marketing Technologies

Anaxi, Carnegie Mellon study AI data value, revenue models

As generative tools displace search, the partnership will test how AI datasets are priced and how platforms can balance advertising with subscriptions.

By Mark Tarre • 5 min read • Tue, 7th Apr 2026