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AI becomes core to US auto dealers' retail strategy
Customer Relationship Management

AI becomes core to US auto dealers' retail strategy

US auto dealers make AI central to retail strategy, ramping investment as squeezed margins and online-first buyers demand faster response.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
NiCE report shows agentic AI transforming contact centres
Unified Communications

NiCE report shows agentic AI transforming contact centres

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

By Sean Mitchell • 4 min read • Tue, 17th Feb 2026
Maximising value from AI in 2026
Data Protection

Maximising value from AI in 2026

AI's promise for 2026 hinges on fixing decaying, duplicate customer data to curb hallucinations and unlock sharper, revenue-driving insight.

By Barley Laing • 4 min read • Tue, 17th Feb 2026
Human skills top workplace learning priorities for 2026
Unified Communications

Human skills top workplace learning priorities for 2026

Leadership and communication top 2026 workplace learning as employees prioritise human and business skills alongside rising AI adoption.

By Catherine Knowles • 3 min read • Sun, 15th Feb 2026
UK CIOs struggle to govern surge in business AI agents
Data Protection

UK CIOs struggle to govern surge in business AI agents

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

By Sofiah Nichole Salivio • 4 min read • Sat, 14th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Consumers embrace AI as daily assistant & companion
Data Protection

Consumers embrace AI as daily assistant & companion

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
AI turns romance scams into industrial-scale fraud
Phishing

AI turns romance scams into industrial-scale fraud

AI is turning romance scams into industrial-scale fraud, with deepfakes and chatbots driving billions in losses, Tenable warns.

By Mark Tarre • 5 min read • Wed, 11th Feb 2026
Oracle adds AI agents across CRM & supply chain apps
Customer Relationship Management

Oracle adds AI agents across CRM & supply chain apps

Oracle has embedded free prebuilt AI agents across its Fusion apps to automate CRM and supply chain tasks from campaign design to logistics.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Feb 2026
Shoppers embrace AI assistants but ditch poor advice
Data Protection

Shoppers embrace AI assistants but ditch poor advice

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

By Mark Tarre • 5 min read • Tue, 10th Feb 2026
NTT DATA maps six AI trends shaping mass intelligence
Semiconductors

NTT DATA maps six AI trends shaping mass intelligence

NTT DATA's 2026 foresight flags six AI trends driving an 'age of mass intelligence', reshaping autonomy, security and chip sovereignty.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026

Stories from Other Regions

Chatbots stories

Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Glasgow college relaunches Olivia AI to guide young coders
eLearning

Glasgow college relaunches Olivia AI to guide young coders

Glasgow's British Youth International College relaunches Olivia 2.0 AI to coach children's problem-solving and host a free chatbot workshop.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
Indosat launches AI suite for Indonesia supply chains
Unified Communications

Indosat launches AI suite for Indonesia supply chains

Indosat unveils 27 AI-driven tools to digitise Indonesia's supply chains, targeting fleet tracking, cold chain control and smart facilities.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
UK retailers warned over £1.05bn surge in gift returns
Customer Experience

UK retailers warned over £1.05bn surge in gift returns

UK retailers brace for GBP £1.05bn in post-Christmas returns as fashion fit woes, social commerce and ageing habits strain logistics.

By Karen Joy Bacudo • 4 min read • Tue, 10th Feb 2026