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Chatbots Stories - Page 4

American Stories

Chatbots stories

Bospar survey finds Americans confused about AI & brands
Generative AI

Bospar survey finds Americans confused about AI & brands

Americans largely misunderstand how chatbots source brand answers, leaving companies at risk of being invisible in AI search results.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Chatbots stories

Eltropy opens AI agent marketplace for fintech partners
Software-as-a-Service

Eltropy opens AI agent marketplace for fintech partners

Community banks and credit unions could get faster access to specialist AI tools as Eltropy opens its platform to vetted fintech builders.

By Karen Joy Bacudo • 4 min read • Last month
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last month
Kore.ai & Atos UK&I launch sovereign AI for UK firms
Data Protection

Kore.ai & Atos UK&I launch sovereign AI for UK firms

Pressure from new AI rules is pushing UK firms in finance, healthcare and defence to demand systems that are secure, auditable and sovereign.

By Sean Mitchell • 4 min read • Last month
AnywhereNow puts Tendfor into Microsoft Marketplace
Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • Last month
Infobip launches PitchMate AI agent for football fans
Digital Transformation

Infobip launches PitchMate AI agent for football fans

Football fans can now get fixtures, stats and games in WhatsApp and RCS as Infobip deepens its push into sports engagement.

By Joseph Gabriel Lagonsin • 4 min read • Last month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • Last month
Couchbase launches AI Data Plane for enterprise agents
Hybrid Cloud

Couchbase launches AI Data Plane for enterprise agents

The release aims to ease a key hurdle for firms moving AI agents into production by unifying memory, retrieval and access across environments.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Stories from Other Regions

Chatbots stories

CommBank rolls out Microsoft-built customer service AI
Software-as-a-Service

CommBank rolls out Microsoft-built customer service AI

The bank says the platform is already resolving more enquiries end to end, as it replaces legacy systems across 2 million monthly conversations.

By Mark Tarre • 5 min read • Last month
AI Chatbots play growing role from hiring to health care
Data Privacy

AI Chatbots play growing role from hiring to health care

Patients seeking jobs or care may face bias from chatbots, with a new study finding health stigma can skew AI outputs in subtle ways.

By Staff Writer • 4 min read • Last month
Non-expert contributions look increasingly similar
Human Capital Management

Non-expert contributions look increasingly similar

Generative AI is driving experienced Stack Overflow contributors away as expert answers become harder to distinguish from chatbot replies.

By Staff Writer • 3 min read • Last month
Atos UK&I & Kore.ai launch sovereign AI partnership
Hybrid Cloud

Atos UK&I & Kore.ai launch sovereign AI partnership

UK regulators and sensitive sectors could gain locally governed AI deployments as the deal targets production use, not pilots, on UK infrastructure.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian firms warned over AI brand visibility race
Software-as-a-Service

Australian firms warned over AI brand visibility race

Half of Australians now use generative AI, giving brands less than two years to shape how systems describe them to customers.

By Sean Mitchell • 5 min read • Last month
New Zealand shoppers turn to AI & social for research
Omnichannel

New Zealand shoppers turn to AI & social for research

Rising living costs are pushing New Zealand shoppers to compare prices, reviews and product details across AI, social media and search.

By Sean Mitchell • 5 min read • Last month
FCA review says AI will reshape retail finance by 2030
Data Protection

FCA review says AI will reshape retail finance by 2030

About 11 million UK adults could use autonomous AI for money management, raising fresh concerns over fraud, control and market concentration.

By Karen Joy Bacudo • 5 min read • Last month
Australia tops Claude usage per capita, Anthropic says
Generative AI

Australia tops Claude usage per capita, Anthropic says

Australian users are leaning on Claude far more than expected, with Anthropic saying adoption is more than six times population norms.

By Mark Tarre • 5 min read • Last month
New Zealanders hit by scams during big life events
Data Protection

New Zealanders hit by scams during big life events

Middle-aged New Zealanders are increasingly exposed as scammers target house moves, job searches and big purchases, research shows.

By Mark Tarre • 5 min read • Last month