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Chatbots stories

Hybrid intelligence: How to scale customer communications with bots
Unified Communications

Hybrid intelligence: How to scale customer communications with bots

By 2020, 85% of customer interactions with businesses will be managed through automated intelligence, according to Gartner.

By Angie Bell • 3 min read • Wed, 22nd Nov 2017
IoT, AI and mobile gaming in the spotlight at startup festival
Gaming

IoT, AI and mobile gaming in the spotlight at startup festival

Over the next three days, more than 300 startups will congregate in Taiwan's capital for three days full of innovation, networking, and fun.

By Kai Ping Lew • 3 min read • Thu, 16th Nov 2017
Netmagic embraces automation at their data centers
Unified Communications

Netmagic embraces automation at their data centers

Netmagic has launched Ramco Systems' HCM Suite to automate HR processes at its data centres, enhancing efficiency and employee experience.

By Jacques-Pierre (JP) Dumas • 2 min read • Wed, 15th Nov 2017
Exclusive: Amazon bringing massive CX opportunities for local channel
Customer Relationship Management

Exclusive: Amazon bringing massive CX opportunities for local channel

Amazon is coming – and it's bringing with it a 'massive' opportunity for the local IT reseller community, Frost & Sullivan says.

By Heather Wright • 4 min read • Mon, 13th Nov 2017
'Human-like' chatbots may change the way we shop
Unified Communications

'Human-like' chatbots may change the way we shop

Human-like chatbots, still in need of refinement, could soon transform shopping with smarter, emotionally aware interactions, says GlobalData.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 13th Nov 2017
Chatbots and AI are the future of your job
Unified Communications

Chatbots and AI are the future of your job

AI and chatbots to revolutionise the workplace, with Hays predicting a surge in digital assistance across jobs.

By Jacques-Pierre (JP) Dumas • 3 min read • Mon, 6th Nov 2017
How telcos can win the CX race
Customer Relationship Management

How telcos can win the CX race

Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.

By Alok Kulkarni • 4 min read • Wed, 1st Nov 2017
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Customer Relationship Management

Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons

Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.

By Kai Ping Lew • 2 min read • Fri, 20th Oct 2017
Robo-advisors, chatbots & NZ's artificially intelligent future
Unified Communications

Robo-advisors, chatbots & NZ's artificially intelligent future

Artificial Intelligence Forum of New Zealand encourages Kiwis to embrace AI benefits and warns of potential impacts on economy and society.

By Julia Gabel • 3 min read • Tue, 17th Oct 2017
Survey shows companies with best tech also have best customer experience
Customer Relationship Management

Survey shows companies with best tech also have best customer experience

A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.

By Ashton Young • 3 min read • Thu, 12th Oct 2017
How Kiwis use artificial intelligence in everyday life
Robotics

How Kiwis use artificial intelligence in everyday life

From Netflix recs to chatbots, Kiwis are seamlessly integrating AI into their daily routines, redefining user interactions.

By Jacques-Pierre (JP) Dumas • 3 min read • Wed, 11th Oct 2017
Kiwis get ready to Wi-Fly: Air New Zealand trials in-flight Wi-Fi
Unified Communications

Kiwis get ready to Wi-Fly: Air New Zealand trials in-flight Wi-Fi

Air New Zealand begins the trial of its in-flight Wi-Fi service on one of its long-haul Boeing 777-300 aircraft.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 9th Oct 2017
How to restore customer loyalty after a data breach
Customer Relationship Management

How to restore customer loyalty after a data breach

Businesses must elevate their customer experience to regain trust after data breaches, with transparency and automation key to loyalty.

By Alok Kulkarni • 4 min read • Fri, 6th Oct 2017
Ever wanted to know how Xero does incident management?
Unified Communications

Ever wanted to know how Xero does incident management?

DevOpsDays Auckland commenced yesterday, featuring a packed schedule of talks on incident management and the use of chatbots.

By Julia Gabel • 6 min read • Wed, 4th Oct 2017
Learn to speak 30 different languages with virtual reality
EduTech

Learn to speak 30 different languages with virtual reality

ATi Studios launches MondlyVR, a language app that combines VR, voice chatbot and speech recognition to teach users languages in minutes.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 25th Sep 2017
Sunny the chatbot is here to help Kiwis sort out their solar power
Unified Communications

Sunny the chatbot is here to help Kiwis sort out their solar power

New Zealanders on TradeMe can now chat with an AI bot named Sunny to determine the savings and benefits of switching to solar power.

By Sara Barker • 2 min read • Fri, 15th Sep 2017
Air New Zealand employs a friendly robot in their five-day social experiment
Robotics

Air New Zealand employs a friendly robot in their five-day social experiment

Air New Zealand and Commonwealth Bank are testing the use of social robots in travel journeys at Sydney Airport.

By Jacques-Pierre (JP) Dumas • 3 min read • Wed, 23rd Aug 2017
Exclusive: Frost & Sullivan talks AI, robo-advisors and frictionless shopping
Unified Communications

Exclusive: Frost & Sullivan talks AI, robo-advisors and frictionless shopping

AI is here, right now. Frost & Sullivan ANZ head of research for DX Audrey William sits down to chat with us about how AI is changing business.

By Heather Wright • 5 min read • Tue, 22nd Aug 2017
Exclusive: Frost & Sullivan outlines the 'massive' AI opportunity for resellers
Unified Communications

Exclusive: Frost & Sullivan outlines the 'massive' AI opportunity for resellers

Local integrators and resellers are yet to fully capitalise on the AI opportunity - and it's a 'massive' opportunity says Frost & Sullivan.

By Heather Wright • 4 min read • Mon, 21st Aug 2017