Conversational AI Stories - Page 13

American Stories

Conversational AI stories

Bank of America rolls out AI meeting system for advisers

The roll-out could free advisers up to four hours per meeting, shifting wealth management time away from administration and towards clients.

By Karen Joy Bacudo • 4 min read • Sat, 28th Mar 2026

Digital Transformation

First Connect launches AI appetite finder for agents

First Connect rolls out AI Appetite Finder to help independent agents match complex commercial risks to receptive carriers in real time.

By Kaleah Salmon • 4 min read • Wed, 25th Mar 2026

Global Stories

Conversational AI stories

Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026

Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026

Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026

Data Protection

Adaptiva launches Aida AI adviser for endpoint teams

Large organisations can now query endpoint risk in plain English, as the adviser aims to speed patching and exposure checks across huge fleets.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026

Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026

Hybrid Cloud

NeuReality names Shalini Agarwal to boost NR-NEXUS platform

NeuReality taps ex-Google AI Product Leader Shalini Agarwal as Senior Adviser to steer strategy and scale its NR-NEXUS inference platform.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

DevOps

Constructor debuts AI agent for eCommerce merchandising

Constructor unveils Merchant Intelligence Agent, an AI copilot to explain, optimise and automate eCommerce search and merchandising decisions.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026

Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026

Stories from Other Regions

Conversational AI stories

Data Protection

BizCover launches business insurance quotes inside ChatGPT

Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026