ChannelLife US - Industry insider news for technology resellers

Conversational AI stories - Page 3

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RingCentral unveils AIR Pro no-code AI contact agents

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RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
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Fortinet unveils FortiOS 8.0 with AI & quantum-safe

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Fortinet launches FortiOS 8.0, adding AI governance, flexible SASE deployment and post-quantum cryptography across its Security Fabric.
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Adobe adds conversational AI tools to Photoshop, Firefly

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Adobe is baking chat-style AI assistants into Photoshop and Firefly, letting users edit and generate images simply by describing changes.
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Denodo 9.4 boosts unified data access & AI at scale

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Denodo Platform 9.4 targets production AI with unified governed data access, vector and MCP integration, plus a faster lakehouse engine.
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Elastic says AI search & context now decide customer loyalty

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Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.
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SailPoint adds AI agent tools to identity security

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cloud security
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SailPoint has added tools to govern AI agents, machine identities and privileged access as non-human accounts surge across cloud systems.
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SailPoint unveils AI-driven adaptive identity security shift

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cloud security
SailPoint revamps its platform around AI-driven adaptive identity security, promising real-time governance for human and machine access.
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Salesforce unveils Agentforce AI tools for healthcare

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Salesforce launches Agentforce for Health, promising AI agents to cut admin burdens and streamline patient access, public health and research.
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Origami launches chat-based AI tool for sales leads

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Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.
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Addepar unveils Addison AI to power wealth insights

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fintech
Addepar launches Addison AI to give wealth managers trusted, natural language portfolio intelligence embedded across its platform workflows.
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Criteo becomes first adtech partner for ChatGPT ads

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Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.
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Even the power users feel behind: We just don't say it

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genai
Even AI power users quietly feel behind as tools evolve faster than humans can adapt, turning competence into a perpetual open loop.
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OpenAI unveils GPT-5.3 Instant with fewer refusals

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OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.
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Netskope launches NewEdge AI Fast Path to cut latency

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Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.
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Linnworks report links retail growth to ops maturity

Fri, 27th Feb 2026
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Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.
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Infobip unveils AgentOS to power AI-first customer service

Fri, 27th Feb 2026
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Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
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Sinch unveils AI agent tools for customer engagement

Fri, 27th Feb 2026
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Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.
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ServiceNow unveils Autonomous Workforce & EmployeeWorks

Fri, 27th Feb 2026
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ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.
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Saviynt adds Amazon Q AI tools to boost identity risk

Fri, 27th Feb 2026
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Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.
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Forward Networks targets Japan with AI-led expansion

Fri, 27th Feb 2026
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hybrid cloud
Forward Networks enters Japan with its digital twin and AI tools as enterprises seek stronger network assurance, security and compliance.