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Conversational AI Stories - Page 4

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Conversational AI stories

Netwrix adds AI governance to 1Secure for Microsoft
Data Protection

Netwrix adds AI governance to 1Secure for Microsoft

The update gives Microsoft customers faster visibility into AI-driven access risks, after Netwrix linked broader identity footprints to higher breach rates.

By Sean Mitchell • 4 min read • Last month
Vanillasoft names Alex Terry Chief Executive Officer
Software-as-a-Service

Vanillasoft names Alex Terry Chief Executive Officer

David Hood is stepping back from day-to-day control as the sales software group seeks to broaden its AI tools and customer reach.

By Sofiah Nichole Salivio • 3 min read • Last month
ShareGate launches MCP for Microsoft 365 governance
Software-as-a-Service

ShareGate launches MCP for Microsoft 365 governance

IT teams can now spot oversharing and AI-readiness risks in Microsoft 365 from one chat window, as governance workloads rise.

By Sean Mitchell • 4 min read • Last month
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • Last month
Adidas rolls out AI legal chatbot for staff guidance
Digital Transformation

Adidas rolls out AI legal chatbot for staff guidance

Legal staff at the sportswear group hope the tool will cut policy overload and surface staff concerns that were previously never raised.

By Sean Mitchell • 5 min read • Last month
Backbase buys Kasisto to bolster banking AI platform
Software-as-a-Service

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Last month
Infosys, ANA & LIONS launch CMO AI Hub for members
Digital Transformation

Infosys, ANA & LIONS launch CMO AI Hub for members

The member-only hub gives 1,200 global marketing leaders a secure way to query shared insights and case studies as AI reshapes their jobs.

By Sofiah Nichole Salivio • 4 min read • Last month
Epicor launches Prism AI for UK & Europe ERP users
Manufacturing

Epicor launches Prism AI for UK & Europe ERP users

Manufacturers and distributors can now query live ERP data in context, as the new tool aims to ease skills shortages and speed decisions.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Cloudflare & beehiiv add AI crawl controls for publishers
Infrastructure-as-a-Service

Cloudflare & beehiiv add AI crawl controls for publishers

Newsletter publishers can now see and block AI crawlers from inside beehiiv, as concerns grow over scraping and lost archive value.

By Mark Tarre • 4 min read • Last month
Twilio voice AI builds Guinness price index across pubs
Digital Transformation

Twilio voice AI builds Guinness price index across pubs

Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Perion launches Ask Perion for self-serve ad planning
Software-as-a-Service

Perion launches Ask Perion for self-serve ad planning

Marketers juggling multiple ad channels may cut planning time as Perion rolls out AI tools that turn briefs and data into media plans.

By Sofiah Nichole Salivio • 3 min read • Last month
Infobip jumps to 16th on Fortune Europe's innovation list
Software-as-a-Service

Infobip jumps to 16th on Fortune Europe's innovation list

The Croatian group's climb into Fortune's top 25 highlights its growing AI push and puts it ahead of 51 rivals from last year's ranking.

By Sean Mitchell • 3 min read • Last month
Pebl expands Alfie to handle HR tasks inside platform
Software-as-a-Service

Pebl expands Alfie to handle HR tasks inside platform

HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

Conversational AI stories

Servicely expands agentic AI for enterprise service teams
Digital Transformation

Servicely expands agentic AI for enterprise service teams

Mid-sized service teams could cut manual work as the new tools automate requests end to end, amid rising competition in workplace AI.

By Mark Tarre • 4 min read • Last month
Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Last month
Starling launches AI scam checker for five million
Data Protection

Starling launches AI scam checker for five million

Customers can now quiz Starling's app before sending money, as UK fraud losses climb and romance scams hit savers hardest.

By Karen Joy Bacudo • 4 min read • Last month
HiBob launches Slack integration for HR data access
Software-as-a-Service

HiBob launches Slack integration for HR data access

Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.

By Sofiah Nichole Salivio • 4 min read • Last month
Groov AI health coach lifts user confidence by 32%
Data Privacy

Groov AI health coach lifts user confidence by 32%

Users seeking help with sleep, stress and other everyday issues are driving early uptake of Groov's AI support in New Zealand.

By Joseph Gabriel Lagonsin • 5 min read • Last month