Customer Journey stories
Wayvia updates Shoppable platform to track retail sales
Today
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digital transformation
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cx
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martech
Wayvia rolls out Shoppable Next Generation to link ad campaigns with confirmed retail sales and Meta purchase signals for brands.
FlightHub launches football flight search & travel hub
3 days ago
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cx
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martech
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marketing
FlightHub unveils football match flight search and a new travel content hub as it targets fans planning trips around tournament host cities.
Infobip launches AgentOS platform, targets agentic AI shift
4 days ago
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Exclusive: Celonis global banking head says AI rollout hinges on process intelligence
5 days ago
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data analytics
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digital transformation
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cx
Banks are slowing AI rollouts as they prioritise process visibility, with Celonis arguing execution depends on understanding how work flows today.
Minor Hotels unveils global AI platform with Google
Last week
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
Gainsight adds MCP support for AI retention workflows
Last week
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crm
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data protection
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digital transformation
Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.
Paysecure and Yaspa partner to link open banking platforms
This month
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data analytics
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fintech
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cx
Paysecure and Yaspa team up to add open banking, fraud controls and account-to-account payments to merchants' checkout flows.
AI can inspire travel, but it still can't book it. That's about to change
This month
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digital transformation
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fintech
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cx
AI is moving travel from inspiration to transaction, but live inventory, accuracy and booking infrastructure still stand between chat and checkout.
Personetics & Atomic partner on in-app deposit switching
This month
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data analytics
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fintech
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cx
Personetics and Atomic team up to let banks prompt deposit and bill switching inside apps, aiming to cut friction and boost primary relationships.
Login problems drive consumers away from digital services
This month
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data protection
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digital transformation
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mfa
Thales report finds weak login and sign-up flows are pushing users away, as trust in AI, data handling and digital services remains low.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Cover Genius names chief revenue officer & marketing head
Last month
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digital transformation
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fintech
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cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
AI aids product discovery, but shoppers shun checkout
Last month
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data protection
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digital transformation
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cx
AI is reshaping how shoppers discover products online, but Criteo data shows few trust it to handle checkout or share sensitive details.
OXIL urges safeguarding framework to curb online scams
Last month
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cx
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martech
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cybersecurity
OXIL unveils a safeguarding-based blueprint to fight online scams, shifting responsibility from individuals to coordinated organisational action.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
SeenThis & Vudoo team up to power shoppable video ads
Last month
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cx
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martech
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e-commerce
SeenThis and Vudoo join forces to deliver shoppable video ads on the open web, linking viewer attention directly to on-screen purchases.
Pacvue adds Reddit Ads to unify retail media planning
Last month
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cx
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martech
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commerce systems
Pacvue to plug Reddit Ads into its commerce system, uniting community insights with retail media planning in one performance workflow.
Austin Telco taps Alkami's MANTL to speed account opening
Last month
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digital transformation
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fintech
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cx
Austin Telco Federal Credit Union adopts Alkami's MANTL tech to slash account opening times and automate 85% of onboarding checks.