Customer Loyalty Stories - Page 13

Global Stories

Customer Loyalty stories

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025

Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025

Customer Experience

Salesforce & Stripe team up with OpenAI for AI-powered checkout

Salesforce teams up with Stripe and OpenAI to launch AI-powered Instant Checkout, enhancing personalised shopping and speeding up online purchases for retailers.

By Jed Nykolle Harme • 4 min read • Thu, 16th Oct 2025

Data Analytics

Why it's vital to bring all of your customers on your CX transformation journey

Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.

By Jeremy Thomas • 5 min read • Mon, 13th Oct 2025

Data Analytics

Teradata launches AI-driven customer intelligence for real-time CX

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025

Customer Relationship Management

Oracle launches AI agents for sales, marketing & service tasks

Oracle launches AI agents in Fusion Cloud Applications to enhance marketing, sales, and service, boosting efficiency and customer experience at no extra cost.

By Jake MacAndrew • 3 min read • Wed, 8th Oct 2025

Encryption

How RCS can solve the trust and customer experience tension

RCS offers Australian businesses a secure, interactive way to boost customer engagement and trust, tackling data privacy concerns amid rising scams.

By Chris Connolly • 4 min read • Tue, 7th Oct 2025

Stories from Other Regions

Customer Loyalty stories

Customer Experience

Retail's AI Revolution: Why personalisation is the game-changer

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

By Ian Tickle • 4 min read • Sat, 25th Oct 2025

Customer Experience

Most Singapore banks fall short of brand promises, says Forrester

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

By Sean Mitchell • 4 min read • Thu, 23rd Oct 2025

Customer Experience

Becky Lim appointed Chief Sales Officer at Plaza Premium Group

Becky Lim has been appointed Chief Sales Officer at Plaza Premium Group, tasked with leading global sales and driving growth across its airport hospitality services.

By Melvin Hipolito • 3 min read • Wed, 22nd Oct 2025

Customer Experience

WestJet & TELUS unite loyalty schemes for travel & tech perks

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

By Jed Nykolle Harme • 3 min read • Sat, 18th Oct 2025

Customer Experience

Online marketplaces reshape Australian retail as logistics race heats up

Nearly 40% of Australians shop weekly on online marketplaces, with speed and convenience reshaping retail and driving major logistics investments like Amazon's AUD $490m centres.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025

Customer Experience

Australian patience with automated customer service is wearing thin

Australian consumers are growing impatient with automated customer service, favouring human agents over AI-powered chatbots and voice menus, a new report finds.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025

Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025

Customer Experience

Singapore consumers trust AI, but privacy concerns still linger

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

By Melania Watson • 4 min read • Thu, 9th Oct 2025

Customer Relationship Management

Personalisation wins in the age of AI

Retailers worldwide are transforming loyalty programs with AI-driven personalisation, using real-time data to tailor customer experiences and boost engagement.

By Jonathan Reeve • 5 min read • Thu, 9th Oct 2025

Fintech

Revolut launches uncapped rewards on debit cards in Australia

Revolut launches RevPoints in Australia, offering uncapped rewards points on debit card spending redeemable for miles, gift cards and lifestyle perks.

By Sean Mitchell • 3 min read • Thu, 9th Oct 2025

Customer Experience

Gen Z shift sees brand loyalty give way to trend-driven trust

Gen Z UK shoppers are prioritising viral trends and influencer promotion over traditional brand loyalty, reshaping consumer trust according to SAP Emarsys.

By Jed Nykolle Harme • 3 min read • Wed, 8th Oct 2025