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Customer Loyalty Stories - Page 18

Global Stories

Customer Loyalty stories

AI boosts personalisation but consumer trust remains elusive
Customer Experience

AI boosts personalisation but consumer trust remains elusive

AI personalisation boosts customer spend by 75%, yet only 15% of consumers fully trust brands with their personal data, says Twilio report.

By Shannon Williams • 3 min read • Wed, 4th Jun 2025
HCL Unica+ unveiled as AI-first platform for trust-based marketing
Customer Experience

HCL Unica+ unveiled as AI-first platform for trust-based marketing

HCLSoftware launches HCL Unica+, an AI-first MarTech platform designed to build trust and loyalty amid rising digital marketing challenges.

By Melania Watson • 4 min read • Tue, 3rd Jun 2025
Legacy tech & technical debt threaten modernisation goals
Digital Transformation

Legacy tech & technical debt threaten modernisation goals

Technical debt and legacy systems stall tech modernisation at global firms, with 68% citing them as barriers to adopting AI and newer technologies.

By Jed Nykolle Harme • 3 min read • Tue, 3rd Jun 2025
Un-marketing: redefining personalized marketing strategies
Customer Experience

Un-marketing: redefining personalized marketing strategies

Un-marketing offers a fresh take on personalized marketing, prioritising ethical data use, innovation, and genuine connections to rebuild consumer trust and loyalty.

By Sam Shennan • 5 min read • Wed, 28th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
Z Energy launches Z Rewards offering new loyalty incentives
Customer Experience

Z Energy launches Z Rewards offering new loyalty incentives

Z Energy has launched Z Rewards, a loyalty programme offering points on fuel, food and EV charging, redeemable for in-store treats via the Z App.

By Melvin Hipolito • 4 min read • Tue, 27th May 2025
How Click-Frenzy can help you win the rest of the retail year
Customer Experience

How Click-Frenzy can help you win the rest of the retail year

Click Frenzy offers retailers vital insights beyond a sales spike, enabling optimisation of delivery, logistics, and customer experience for peak season success.

By Rob Hango-Zada • 5 min read • Fri, 23rd May 2025
Convenience & trust top price as key to online shoppers in 2025
Customer Experience

Convenience & trust top price as key to online shoppers in 2025

Australian online shoppers now prioritise product range, convenience, and trust over low prices as marketplaces face pricing pressures in 2025, says Pattern study.

By Melvin Hipolito • 3 min read • Thu, 22nd May 2025
AI reshapes strategies at Asia Pacific loyalty and retail conference
Data Analytics

AI reshapes strategies at Asia Pacific loyalty and retail conference

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

By Sean Mitchell • 3 min read • Thu, 22nd May 2025
Manhattan launches Shopify app to tackle £38B reported losses
Customer Experience

Manhattan launches Shopify app to tackle £38B reported losses

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025
Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
Young Shoppers Boost eCommerce Amid Delivery Woes
Software-as-a-Service

Young Shoppers Boost eCommerce Amid Delivery Woes

Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.

By Jed Nykolle Harme • 3 min read • Tue, 20th May 2025

Stories from Other Regions

Customer Loyalty stories

Qualtrics helps Asia Pacific firms boost customer experience
Digital Transformation

Qualtrics helps Asia Pacific firms boost customer experience

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

By Melania Watson • 3 min read • Wed, 28th May 2025
More than half of UK consumers abandon brands over bad apps
Customer Experience

More than half of UK consumers abandon brands over bad apps

Research by Amplitude shows 58% of UK consumers abandon brands after app glitches, prioritising seamless functionality over sleek design to keep loyalty.

By Shannon Williams • 3 min read • Thu, 22nd May 2025
Why New Zealand financial services providers must modernise their operations in FY2026
Customer Experience

Why New Zealand financial services providers must modernise their operations in FY2026

New Zealand financial firms must modernise outdated systems in FY2026 to meet rising customer demands and avoid losing market share.

By Jeremy Thomas • 4 min read • Thu, 22nd May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
TheFork launches new tools to boost UK restaurants for summer
Customer Experience

TheFork launches new tools to boost UK restaurants for summer

TheFork unveils new tools in TheFork Manager to boost UK restaurant bookings, reduce no-shows, and enhance guest experience ahead of the busy summer season.

By Kaleah Salmon • 3 min read • Tue, 13th May 2025