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Customer Loyalty Stories - Page 17

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Customer Loyalty stories

Amperity named leader in IDC MarketScape 2025 for retail CDPs
Data Analytics

Amperity named leader in IDC MarketScape 2025 for retail CDPs

Amperity has been named a leader in the IDC MarketScape 2025 for retail customer data platforms, praised for AI-driven tools and data unification.

By Melvin Hipolito • 4 min read • Fri, 4th Jul 2025
Australian retailers cut free returns as delivery costs rise
Customer Experience

Australian retailers cut free returns as delivery costs rise

Australian retailers are cutting free returns and delivery incentives due to rising costs, shifting to local fulfilment and tech solutions to meet growing consumer demands.

By Sean Mitchell • 5 min read • Fri, 4th Jul 2025
APAC retailers are missing out on the benefits of personalisation technology
Virtualisation

APAC retailers are missing out on the benefits of personalisation technology

APAC retailers risk missing out as personalisation tech boosts loyalty and sales, with early adopters like Tesco reaping significant rewards.

By Aaron Crowe • 6 min read • Wed, 2nd Jul 2025
Exclusive: Lightspeed on why tech and AI are 'key' to hospitality's future
Customer Experience

Exclusive: Lightspeed on why tech and AI are 'key' to hospitality's future

Lightspeed's Asia-Pacific MD Nicole Buisson says AI and smarter tech are vital for Aussie hospitality to tackle inflation, labour costs and changing consumer habits.

By Melania Watson • 5 min read • Thu, 26th Jun 2025
Ecommpay adds Visa Instalments to streamline high value payments
Customer Experience

Ecommpay adds Visa Instalments to streamline high value payments

Ecommpay integrates Visa Instalments, letting merchants offer customers fixed payment options on high-value purchases via familiar Visa credit cards.

By Sean Mitchell • 3 min read • Wed, 25th Jun 2025
Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025
The end of standalone CDPs?
Enterprise Content Management

The end of standalone CDPs?

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

By Robin Grochol • 3 min read • Mon, 23rd Jun 2025
Organisations boost customer education but face scaling hurdles
EduTech

Organisations boost customer education but face scaling hurdles

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Experts reveal how AI Agents impact retail, shopping and customer loyalty
Customer Experience

Experts reveal how AI Agents impact retail, shopping and customer loyalty

AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.

By Jonathan Reeve • 4 min read • Mon, 16th Jun 2025
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025
AI, loyalty and ANZ grocery retailers: What's new
Data Analytics

AI, loyalty and ANZ grocery retailers: What's new

Australian and New Zealand grocers are set to boost profits and engagement by adopting AI-driven personalisation and loyalty strategies in 2025/2026.

By Jonathan Reeve • 5 min read • Wed, 11th Jun 2025
EY launches Studio+ to boost growth with AI & digital focus
Digital Transformation

EY launches Studio+ to boost growth with AI & digital focus

EY has launched Studio+, a global service combining 37 agencies and AI tech to help businesses boost growth through digital transformation and customer focus.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025
EY launches Studio+ to drive customer-centric AI transformation
Digital Transformation

EY launches Studio+ to drive customer-centric AI transformation

EY launches Studio+, combining design, sales, marketing, and AI expertise to help businesses transform customer experiences and drive growth amid digital shifts.

By Shannon Williams • 3 min read • Fri, 6th Jun 2025

Stories from Other Regions

Customer Loyalty stories

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
AI lifts customer service satisfaction as global happiness falls
Unified Communications

AI lifts customer service satisfaction as global happiness falls

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Turning personalisation into profit: What's holding businesses back?
Customer Relationship Management

Turning personalisation into profit: What's holding businesses back?

Despite personalisation's proven ability to boost loyalty and revenue, 41% of Australian restaurants struggle to track its success and scale its impact effectively.

By Kinesh Patel • 5 min read • Wed, 11th Jun 2025