ChannelLife US - Industry insider news for technology resellers
United States

Customer Loyalty Stories - Page 26

Global Stories

Customer Loyalty stories

Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Unified Communications

Yellow.ai debuts industry-first Orchestrator LLM in AI customer service

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
Why eCommerce security is a balancing act between speed and protection
Customer Experience

Why eCommerce security is a balancing act between speed and protection

In the cyber-threat landscape, eCommerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.

By John Agger • 4 min read • Mon, 6th May 2024
Roq underscores importance of tech maintenance to prevent B2C outages
Digital Transformation

Roq underscores importance of tech maintenance to prevent B2C outages

Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.

By Shannon Williams • 3 min read • Fri, 3rd May 2024
Qualtrics and Bain & Company boost partnership to enhance customer experience
Customer Experience

Qualtrics and Bain & Company boost partnership to enhance customer experience

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Qualtrics unveils AI tools to boost large-scale customer experiences
Customer Experience

Qualtrics unveils AI tools to boost large-scale customer experiences

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

By Sean Mitchell • 3 min read • Thu, 2nd May 2024
SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand
Customer Experience

SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand

SAP Emarsys unveils AI Product Finder in response to rising Australian demand for AI-influenced retail experiences.

By Shannon Williams • 3 min read • Fri, 19th Apr 2024
Accelerate global growth with an agile HR strategy
Unified Communications

Accelerate global growth with an agile HR strategy

Business growth can be optimised by adopting an agile HR approach, enhancing speed and flexibility in response to global market shifts, according to a study and leading companies' practices.

By Staff Writer • 6 min read • Mon, 15th Apr 2024
Australia sees 45% gap in perceived customer engagement
Customer Experience

Australia sees 45% gap in perceived customer engagement

Twilio's 2024 report unveils a 45% perception gap in customer experience between Australian businesses and their consumers.

By Tom Raynel • 3 min read • Wed, 10th Apr 2024
Tillo report reveals loyalty deficit in fintech sector
Crypto

Tillo report reveals loyalty deficit in fintech sector

Tillo's report reveals a significant trust and loyalty gap in the fintech sector, indicating opportunities for growth through strategic incentives and rewards.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Medallia secures top spot in Gartner's VoC platforms ranking
Customer Experience

Medallia secures top spot in Gartner's VoC platforms ranking

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

By Shannon Williams • 2 min read • Tue, 26th Mar 2024
Austin Group bolsters partnership with SAP Emarsys
Customer Experience

Austin Group bolsters partnership with SAP Emarsys

The Austin Group amplifies commitment to improved customer experience via an extended partnership with SAP Emarsys, yielding significant growth in Gazman's email revenue.

By Tom Raynel • 3 min read • Mon, 25th Mar 2024
Payment terms crucial for B2B eCommerce success – study
Customer Experience

Payment terms crucial for B2B eCommerce success – study

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
Australians likely to switch brands due to poor digital experience
Customer Experience

Australians likely to switch brands due to poor digital experience

Over half of Australians may switch brands due to subpar digital experiences, an insight highlighted in the 2024 Publicis Sapient Digital Commerce Survey.

By Tom Raynel • 2 min read • Wed, 13th Mar 2024

Stories from Other Regions

Customer Loyalty stories

Tesco teams up with Eagle Eye for personalised Clubcard promotions
Software-as-a-Service

Tesco teams up with Eagle Eye for personalised Clubcard promotions

Eagle Eye's AI-powered Personalised Challenges platform has been contracted by UK supermarket Tesco to drive data-driven, personalised promotions for Clubcard members.

By Tom Raynel • 3 min read • Fri, 3rd May 2024
Effortless digital experiences key to Singaporean customer loyalty
Customer Experience

Effortless digital experiences key to Singaporean customer loyalty

A survey reveals seamless digital experiences and passwordless authentication could secure customer loyalty among Singaporeans.

By Shannon Williams • 2 min read • Wed, 1st May 2024
Singaporeans value seamless, secure digital experiences, survey finds
Customer Experience

Singaporeans value seamless, secure digital experiences, survey finds

Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.

By Catherine Knowles • 3 min read • Wed, 3rd Apr 2024
Aussie consumers want sustainable product returns approach
Customer Experience

Aussie consumers want sustainable product returns approach

Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.

By Shannon Williams • 2 min read • Wed, 27th Mar 2024